Infinity Quest | Help Desk Technician

il y a 4 jours

avignon, France Infinity Quest Temps plein

Candidate Profile

Technician with knowledge regarding client computers (Windows 10/11 and Mac OS) management and troubleshooting, basis of networking, and application environment (mainly Office 365 and related application) with no more than 5 years of experience in IT support, implementation and support.


Job purpose

User support (Help Desk), installation and configuration of Windows and Mac OS environments, keeping hardware systems up to date, guaranteeing their functionality and digital business continuity.

Installation and management of software in use in the company.

Collaboration with the team of system administrators in the creation and maintenance of the company IT system.


Main Activities

Help desk and users’ support.

  • Typical activities include but not limited to IT ticketing system management (FreshService tool used currently and ServiceNow in future)
  • Prioritizing and managing many open cases at one time.
  • Onboarding end users
  • VIP support
  • Global digital meeting support
  • Meeting rooms support & video conferencing administration
  • Rapidly establishing a good working relationship with all other professionals.
  • Provision and administer Laptops, Mobile devices, user & mailbox & M365
  • Software and hardware installations and procurement
  • Stock level management
  • Printer/Print service management
  • Vendor liaison to procure assets / laptops & mobiles, SIM cards
  • Administer the purchase requisition process to have a PO raised to vendors to procure assets
  • Place hardware into production by establishing necessary connections and configurations into the existing environment (Server, Storage, Switch).
  • Server room management. Basic networking skills
  • Support the IT team in troubleshooting system and network problems and diagnosing and solving hardware or software faults in collaboration with IT Infrastructure dept. members
  • Contribute to team effort by accomplishing related tasks as needed
  • Testing and evaluating new technology if necessary
  • Keep up to date with the ever-changing specific software and operating systems.
  • Monitoring and Alert system management
  • Perform other duties as requested by direct & dotted reporting line managers/ supervisors.

As the number of sites grows, some travel time will be needed both nationally and occasionally internationally to better understand users' difficulties

Key Performance Indicators

  • Guarantee the availability of services without fault
  • Manage accidents with rationality and competence
  • Find solutions quickly to solve problems
  • Prioritize project management
  • Ability to find or learn new solutions

Experience / Professional requirements:

  • 2 to 3 (indicatively) years of experience in management and support of a company’s digital environment.
  • Knowledge, even if not professional, of programming languages.
  • Knowledge, even if not professional, of IoT environments
  • MS certifications on client environment is a plus
  • Mac OS management and use experience is a plus.

  • Help Desk Technician

    il y a 4 jours

    Avignon, France Infinity Quest Temps plein

    Candidate Profile Technician with knowledge regarding client computers (Windows 10/11 and Mac OS) management and troubleshooting, basis of networking, and application environment (mainly Office 365 and related application) with no more than 5 years of experience in IT support, implementation and support. Job purpose User support (Help Desk), installation and...

  • Help Desk Technician

    il y a 5 jours

    Avignon, Vaucluse, France Infinity Quest Temps plein

    Candidate Profile Technician with knowledge regarding client computers (Windows 10/11 and Mac OS) management and troubleshooting, basis of networking, and application environment (mainly Office 365 and related application) with no more than 5 years of experience in IT support, implementation and support. Job purpose User support (Help Desk), installation and...

  • Help Desk Technician

    il y a 2 jours

    Avignon, France Infinity Quest Temps plein

    Candidate Profile Technician with knowledge regarding client computers (Windows 10/11 and Mac OS) management and troubleshooting, basis of networking, and application environment (mainly Office 365 and related application) with no more than 5 years of experience in IT support, implementation and support. Job purpose User support (Help Desk), installation and...

  • Information Technology Help Desk Technician

    il y a 4 jours

    Avignon, France Thrive IT Systems Temps plein

    We have one open position of Help Desk Technician with one of our client based at Avignon, France. This is a Contract/Freelance position for initially 6 to 12 Months with possible extension. Below is the job description for your reference. Please share your application once you are interested.Role: Information Technology Help Desk TechnicianLocation:...

  • Information Technology Help Desk Technician

    il y a 5 jours

    Avignon, Vaucluse, France Thrive IT Systems Temps plein

    We have one open position of Help Desk Technician with one of our client based at Avignon, France. This is a Contract/Freelance position for initially 6 to 12 Months with possible extension. Below is the job description for your reference. Please share your application once you are interested.Role: Information Technology Help Desk TechnicianLocation:...

  • Information Technology Help Desk Technician

    il y a 2 jours

    Avignon, France Thrive IT Systems Temps plein

    We have one open position of Help Desk Technician with one of our client based at Avignon, France. This is a Contract/Freelance position for initially 6 to 12 Months with possible extension. Below is the job description for your reference. Please share your application once you are interested.Role: Information Technology Help Desk TechnicianLocation:...

  • Information Technology Help Desk Technician

    il y a 24 heures

    Avignon, France Thrive IT Systems Temps plein

    We have one open position of Help Desk Technician with one of our client based at Avignon, France. This is a Contract/Freelance position for initially 6 to 12 Months with possible extension. Below is the job description for your reference. Please share your application once you are interested. Role : Information Technology Help Desk Technician ...

  • Information Technology Help Desk Technician

    il y a 3 jours

    Avignon, Vaucluse, France Thrive IT Systems Temps plein

    We have one open position of Help Desk Technician with one of our client based at Avignon, France. This is a Contract/Freelance position for initially 6 to 12 Months with possible extension. Below is the job description for your reference. Please share your application once you are interested. Role : Information Technology Help Desk Technician Location ...

  • Information Technology Help Desk Technician

    il y a 2 jours

    Avignon, Vaucluse, France Thrive IT Systems Temps plein

    We have one open position of Help Desk Technician with one of our client based at Avignon, France. This is a Contract/Freelance position for initially 6 to 12 Months with possible extension. Below is the job description for your reference. Please share your application once you are interested. Role : Information Technology Help Desk Technician Location ...

  • Technical Support Specialist

    il y a 4 jours

    Avignon, Provence-Alpes-Côte d'Azur, France Infinity Quest Temps plein

    Job DescriptionWe are seeking an experienced Technical Support Specialist to join our team at Infinity Quest. As a key member of our IT department, you will be responsible for providing top-notch technical support to our users.ResponsibilitiesPrioritize and manage multiple support cases simultaneously, ensuring timely resolution and customer...

  • IT Support Specialist for Client Environment

    il y a 2 jours

    Avignon, Provence-Alpes-Côte d'Azur, France Infinity Quest Temps plein

    Are you a tech-savvy professional with experience in managing and supporting client environments? We're looking for an IT Support Specialist to join our team at Infinity Quest!About the RoleThis is a fantastic opportunity to work with our team of system administrators to create and maintain our company's IT system. As an IT Support Specialist, you will be...

  • Help Desk Analyst

    il y a 4 jours

    Avignon, France Ampstek Temps plein

    Job Title: IT Support TechnicianLocation: Avignon, FranceCandidate Profile:We are seeking a skilled Technician with expertise in managing and troubleshooting client computers (Windows 10/11 and macOS), a foundational understanding of networking, and experience in application environments (primarily Office 365 and related applications). The ideal candidate...

  • Help Desk Analyst

    il y a 5 jours

    Avignon, Vaucluse, France Ampstek Temps plein

    Job Title: IT Support TechnicianLocation: Avignon, FranceCandidate Profile:We are seeking a skilled Technician with expertise in managing and troubleshooting client computers (Windows 10/11 and macOS), a foundational understanding of networking, and experience in application environments (primarily Office 365 and related applications). The ideal candidate...

  • Help Desk Analyst

    il y a 24 heures

    Avignon, France Ampstek Temps plein

    Job Title: IT Support Technician Location: Avignon, France Candidate Profile: We are seeking a skilled Technician with expertise in managing and troubleshooting client computers (Windows 10/11 and macOS), a foundational understanding of networking, and experience in application environments (primarily Office 365 and related applications). The ideal...

  • Help Desk Analyst

    il y a 2 jours

    Avignon, France Ampstek Temps plein

    Job Title: IT Support TechnicianLocation: Avignon, FranceCandidate Profile:We are seeking a skilled Technician with expertise in managing and troubleshooting client computers (Windows 10/11 and macOS), a foundational understanding of networking, and experience in application environments (primarily Office 365 and related applications). The ideal candidate...

  • Information Technology Help Desk

    il y a 5 jours

    Greater Avignon Area, FR Ubique Systems Temps plein

    Hi All,Hope you're doing good & Greetings from Ubique Systems!We are having a openings for "Junior Helpdesk Technician – Avignon, France – Contract"Please find more details about this role and let us know if any one interested,Role: Junior Helpdesk TechnicianLocation: Avignon, FranceType of the Project: Contract (B2B or Freelancing) Duration of the...

  • Information Technology Help Desk

    il y a 4 jours

    Greater Avignon Area, France Ubique Systems Temps plein

    Hi All,Hope you're doing good & Greetings from Ubique Systems!We are having a openings for "Junior Helpdesk Technician – Avignon, France – Contract"Please find more details about this role and let us know if any one interested,Role: Junior Helpdesk TechnicianLocation: Avignon, FranceType of the Project: Contract (B2B or Freelancing) Duration of the...

  • Desktop Support Engineer

    il y a 4 jours

    Avignon, France Infinity Quest Temps plein

    Help desk and users’ support.Prioritizing and managing many open cases at one time.Onboarding end usersVIP supportGlobal digital meeting supportMeeting rooms support & video conferencing administrationRapidly establishing a good working relationship with all other professionals.Provision and administer Laptops, Mobile devices, user & mailbox & M365Software...

  • Desktop Support Engineer

    il y a 2 jours

    Avignon, France Infinity Quest Temps plein

    Help desk and users’ support.Prioritizing and managing many open cases at one time.Onboarding end usersVIP supportGlobal digital meeting supportMeeting rooms support & video conferencing administrationRapidly establishing a good working relationship with all other professionals.Provision and administer Laptops, Mobile devices, user & mailbox & M365Software...

  • Desktop Support Engineer

    il y a 4 jours

    Avignon, Vaucluse, France Infinity Quest Temps plein

    Help desk and users’ support.Prioritizing and managing many open cases at one time.Onboarding end usersVIP supportGlobal digital meeting supportMeeting rooms support & video conferencing administrationRapidly establishing a good working relationship with all other professionals.Provision and administer Laptops, Mobile devices, user & mailbox & M365Software...