Information Technology Help Desk Technician

il y a 5 jours

Avignon, Vaucluse, France Thrive IT Systems Temps plein

We have one open position of Help Desk Technician with one of our client based at Avignon, France. This is a Contract/Freelance position for initially 6 to 12 Months with possible extension. Below is the job description for your reference. Please share your application once you are interested.


Role: Information Technology Help Desk Technician

Location: Avignon, France

Mode: Contract/Freelance for 6 to 12 Months

Fully Onsite

French Speaker


Job Description:

Candidate Profile

Technician with knowledge regarding client computers (Windows 10/11 and Mac OS) management and troubleshooting, basis of networking, and application environment (mainly Office 365 and related application) with no more than 5 years of experience in IT support, implementation and support.


Job purpose

  • User support (Help Desk), installation and configuration of Windows and Mac OS environments, keeping hardware systems up to date, guaranteeing their functionality and digital business continuity.
  • Installation and management of software in use in the company.
  • Collaboration with the team of system administrators in the creation and maintenance of the company IT system.


Main Activities

Help desk and users’ support.

  • Typical activities include but not limited to IT ticketing system management (FreshService tool used currently and ServiceNow in future)
  • Prioritizing and managing many open cases at one time.
  • Onboarding end users
  • VIP support
  • Global digital meeting support
  • Meeting rooms support & video conferencing administration
  • Rapidly establishing a good working relationship with all other professionals.
  • Provision and administer Laptops, Mobile devices, user & mailbox & M365
  • Software and hardware installations and procurement
  • Stock level management
  • Printer/Print service management
  • Vendor liaison to procure assets / laptops & mobiles, SIM cards
  • Administer the purchase requisition process to have a PO raised to vendors to procure assets
  • Place hardware into production by establishing necessary connections and configurations into the existing environment (Server, Storage, Switch).
  • Server room management. Basic networking skills
  • Support the IT team in troubleshooting system and network problems and diagnosing and solving hardware or software faults in collaboration with IT Infrastructure dept. members
  • Contribute to team effort by accomplishing related tasks as needed
  • Testing and evaluating new technology if necessary
  • Keep up to date with the ever-changing specific software and operating systems.
  • Monitoring and Alert system management
  • Perform other duties as requested by direct & dotted reporting line managers/ supervisors.

As the number of sites grows, some travel time will be needed both nationally and occasionally internationally to better understand users' difficulties

Key Performance Indicators

  • Guarantee the availability of services without fault
  • Manage accidents with rationality and competence
  • Find solutions quickly to solve problems
  • Prioritize project management
  • Ability to find or learn new solutions


Recruiter Email: nitinsharma@thriveitsystems.com

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