E-commerce Project Manager

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

**Join Visa: A Network Working for Everyone.**

**Job Description**:
**What's it all about?**
- Responsible for onboarding projects related to E-commerce solutions within Clients Services team for the banks in contract with VEF for the ACS (Access Control Server) service and for the banks who are using other Visa e-com solutions
- Responsible for the client high-level business requirements gathering (Technical, Business, Regulatory) for the E-commerce payment services
- Responsible to share and align client demands with Technology and Operation Partners such as Service Design and Production Operations
- Responsible for leading projects, ensuring that clients projects are delivered in time, on budget and with quality leads in a customer facing environment

**What we expect of you, day to day.**
- Driving the relationship with the Client for the E-commerce Payment Services (commercial proposal, be the point of contact once the services has been launched)
- Support several banks or clients with e-com related projects to follow the PSD2 requirements (risk management (APM, RBA)), and support clients specifics ACS requests
- Day-to-day, leading all the project management tasks
- Manage the clients requests / needs
- Ensure that Clients requirements are comprehensive and documented
- Scope the project (business requirements, delivery plan, costs)
- Support the Service Design Team to help drafting the specifications for the suppliers
- Organize and lead workshops, projects committees, Steering committees with the clients and write the meeting minutes
- Write the commercial proposal with the support of the T&O Service Design team and the Client Services implementation team if needed
- Ensure that the commercial proposal is signed before a project is launched
- Ensure that the functional specifications and acceptance test strategy documents are sent to the clients
- Coordinates the client changes internally with the other services (Sales, Legal, T&O Service Design, VEF-implementation, Production) and with the suppliers
- Follow the projects milestones to deploy evolutions in time
- Ensure that client questions, requests, issues are addressed and processed internally
- Report (projects status, updates and warning) to the Client Services manager
- Manage all the client facing project documents (planning, actions follow up, reporting)
- Provide support and information related to the ACS service (Roadmap, Workshop, User Guide, FAQ) to the banks
- Provide all the required information to the Client Services manager in order to bill the clients
- Support production team for incident related to project implementation
- Manage the Compliance for its activities (Visa Key Controls, PCI-DSS,)
- Contributing to the development and management of the service contracts, in the context of relations with clients if needed
- Anticipating trends and developments in the external environment and recommends innovative and creative solutions to Customer Services issues: identification of new opportunities, documents of clients’ needs and business case developments
- Anticipate customer needs and find new opportunities to propose Visa services in collaboration with the Products and Sales team
- Managing interactions with the internal and external parties
- This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs._

**Qualifications**:
**Background**
- Experienced in customer facing projects
- Good knowledge of card payment transactions (authorization, clearing and settlement, fraud management)
- Knowledge of the electronic payment ecosystem
- Knowledge of the 3DS ecosystem (protocol, parties, workflows) is a plus
- Good professionnal english level
- French speaking (mother tongue or bilingual)

**Skills**
- Strong organizational skill
- Strong team player
- Rigour and autonomy
- Sense of synthesis
- Great sense of communication regardless of the level of the interlocutor including ability