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Senior Support People Manager, Mechatronics
il y a 17 heures
Bachelor’s degree (BS) - Years proven experience leading or managing large cross-functional teams with maintenance, testing, operation and process integration expertise - Proven experience in fulfillment systems with storage equipment, material handling systems, automated sortation system, and related automation equipment - Excellent time management skills with a proven ability to meet deadlines. - Strong analytical and problem-solving skills. - Proven experience using business/technical software like MS Excel and MS project - Ability to travel up to 75% to business locations and project sites Come work on the Amazon Robotics -& Sustainable Packaging (MSP) Team We are looking for an Senior Manager MSP Support who will lead a team of 25+ Employee across Europe supporting the availability, quality and performance of MSP solutions in the field across the European network through technical Mechatronics understanding, process optimization and variance reduction. This person will partner on one side with the Launch & Deployment Teams to ensure successful Go-Live of new solutions, on the other sides with the internal Customers (Operations, Maintenance, Process, OpsEngineering, etc.) to ensure Solutions in the field meet the business goals. The primary role of the MSP team is to drive future innovation across all aspects of Mechatronics and Packaging, across industrial hardware/control machines such as robotic cells, autonomous vehicles, sortation, packing technologies and packaging materials. We drive strategic partnerships with key stakeholders such as Operations, RME, ACES, Supply Chain, Transportation, WW Design, etc. to ensure we deliver robust products that effectively integrate into the Amazon Fulfillment network. **Key job responsibilities**: - Lead and engage a team of >25 highly trained Employees across Europe - Troubleshoot integration constraints that hinder availability, quality and performance of MSP solutions - Drive compliance by maximizing asset utilization, balancing flows, driving process integration - Raise continuous improvement requirements to retain critical metrics above target - Participats in product testing in the field to increase utilization and reliability of field solutions - Identifies and analyzes issues, bugs, defects, and other problems; recommends and facilitates solutions to these issues. - Connects with internal customers (Operations, RME, ACES, PE, OpsEng, WWDE, etc.), reviews client, customer, and user feedback. - Identify operational and RME benchmarks and standardizes them across the EU network - Drive global alignment with the NA counterparts ensuring a WW MSP support vision - Maintains compliance with federal, state, local, and organizational laws, regulations, guidelines, and policies. - Experience with complex automated material handling equipment, packaging technologies, and systems including robotics, and high speed manufacturing - Strong communication skills to coordinate with team members, operations, and management - Project managing skills to start projects and finish projects successfully
