Software Application Specialist

il y a 4 jours

MontbonnotSaintMartin, France Moody's Temps plein

Working as a Client Service Specialist within an international team, you will develop deep expertise in our highly sophisticated Risk Management and Regulatory Compliance products. After an initial comprehensive training program, you will enrich your skills on a continuous basis through on-the-job learning.

Your key responsibilities will be:

- Acquire and maintain in-depth knowledge about Moody's Analytics products in order to provide expertise and assistance on product features and functionality
- Accurately troubleshoot and investigate complex issues, responding to client demands in a courteous, professional, accurate and timely manner
- Manage and escalate requests appropriately while maintaining overall ownership of client interaction and delivery of solution
- Identify, capture, and channel client feedback on product features, functionality and the product technical architecture to the Product Management teams
- Participate in internal projects
- Degree in Engineering, Computer Science, Mathematics, Statistics or similar discipline
- Interest in learning new skills and developing a career in Financial software and services
- Superb analytical skills and persistence in problem solving
- Client focused, with the drive and enthusiasm required to achieve high levels of customer satisfaction
- Highly organized, autonomous and able to multi-task
- Previous experience using, developing or supporting complex technology solutions would be an advantage
- Basic Knowledge of SQL would be an advantage
- Fluency in English

We strive to be a world-class sales organization with our customers’ needs at the centre of everything we do. Our client base ranges from banks and financial institutions to insurance and asset management companies, as well as government institutions and professional services firms. As the bridge between our product teams and customers, we build mutually rewarding relationships that allow us to deliver the best solution for each customer challenge. An organization of motivated, curious, and teamwork-oriented people, we let our passion drive our business forward.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

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