Content Specialist

il y a 2 jours

Paris, France BlaBlaCar Temps plein

**About BlaBlaCar**
- BlaBlaCar is the world’s leading community-based travel app enabling 26 million members a year to carpool or travel by bus in 21 countries. Our team of 700+ employees counts over 50 nationalities and is spread across our 6 global offices, 30% working fully remotely.

**Your Mission**
- As a Content Specialist, you help ensure our members have an enriching and trustworthy experience by creating customer support content that helps millions of our community members every day. You will directly report to our Content Manager and work within our Community Relations Content team.

**Your responsibilities**:

- **Request management**: efficiently manage incoming content requests by understanding, reviewing, and preparing them, while ensuring a mínimal request backlog
- ** Content creation**: research, plan and produce English source content for a range of support channels (Help Centre, Agent templates)
- ** Localization management**: ensure that the content is adapted to the markets’ specificities and coordinate the localization with the local content owners
- ** Technical support implementation**: ensure proficiency in using different tools to ensure streamlined content processes.

**Your qualifications**:

- You've excellent skills in English (written and verbal)
- You have previous experience writing content in English
- You are detail oriented, structured and organized
- You are resourceful and can adapt quickly, especially to various tools
- Ability to take ownership, aligned with business priorities

Nice to have:
- You have previous experience in a multicultural environment, successfully managing the challenges of working with different languages
- You’re fluent in French or other languages

**What we have to offer**:

- Full remote possible in the country of the role
- Free unlimited carpooling & bus rides
- Employee Stock Ownership plan
- Minimum 25 days holiday per year
- Local meal plan policies (Swile card in France)
- 50% transportation paid in France (Forfait Mobilité Durable)
- Mental health support through Moka.care

**Interested in joining the ride?**:

- a 45-min video-call with our Talent Acquisition Managers, Alessandra, to get to know you, understand your career expectations and answer your questions
- a fully remote exercise to evaluate your technical skills
- a 60-min video-call with our Content Manager, Clara, to review your exercise and to give you more insights into the role and discuss further your background
- Our hiring process lasts on average 25-30 days, offers usually come within 48 hours_
- BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._

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