Content & Knowledge Specialist

Company Description

MANGOPAY's mission is to shape the future of exchanges

We empower all marketplaces and platforms by providing them with powerful and flexible payment and regulatory solutions. Since 2013, we have accelerated the success of some of the biggest names in e-commerce, retail, and cutting-edge platforms like Vinted, Rakuten, Chrono24, La Redoute, Wallapop and 2,500 + more.

Our teams are split across Europe, with main offices in Paris and Luxembourg. Marketplaces and fintechs are thriving and we are looking for outstanding profiles to tackle some of the most ambitious challenges in our field and contribute to our robust growth.

**We just raised €75 Million** with Advent International, one of the most experienced private equity investors, to scale our vision globally. It’s time to join the adventure

**Job Description**:
The MANGOPAY Academy's goal is to support the success of MANGOPAY through the creation and curation of content for our knowledge base, aimed at all teams across the company.

The Academy is recruiting a content and knowledge specialist to work directly with our Knowledge Manager.

You’ll be a key player in helping MANGOPAY gather, organize, share, and analyze its knowledge in a way that is easily accessible to employees. This knowledge includes technical resources, frequently asked questions, training documents, events, and people skills.

**RESPONSIBILITIES**

Knowledge management

**Help the Knowledge Manager**:

- Improve the accuracy and accessibility of internal content;
- Implement processes relating to the storage, sharing and accessing of internal content;
- Drive the adoption of internal content library and internal resources;
- Create Notion pages, templates, databases and other support tools within our knowledge base;
- Provide individuals with one-one-one support (Notion office hours).

Internal events

**Help coordinate external events, including strategic All-hands, Kick Offs, and other company-wide events specific to MANGOPAY**:

- Supporting the events planner in designing events;
- Communicating about the event and promoting it (internally);
- Upstream preparation: calendar invitations and reminders, logistics, materials, collaborating with stakeholders;
- Day-of event support;
- Event follow-up: feedback surveys, analytics, content availability.

**Qualifications**:
**Does this sound like you?**

You’re good at explaining things: your curiosity and research skills help you understand complex concepts quickly. Even better, you’re able to easily and effectively share your acquired knowledge with others.

You’re a social butterfly: you feel comfortable and love talking to anyone and everyone. You’re all about connecting. Not to mention, you’re excellent at writing, speaking, presenting, and using a variety of communications vehicles. You’re polite, but never feel like you have to apologize when tracking people down in order to move forward with your projects.

You’re an organized planner: you get excited to read the entire user manual before using your new toaster. Your class notes were color coded, annotated, and organized in very specific folders with sub-dividers. You’re the designated trip planner in your friend group, and live for organizing the best experience for everyone. You have a million things going on at once, but manage to get everything done (successfully) thanks to your organizational skills.

You’re an influencer: you’re good at getting people onboard with your ideas, and can even convince them to change the way they’ve been doing things for years Probably because you’re a confident person and good at explaining things well (see first skill—we’ve come full circle).

Outstanding command of written English, as all internal content and communication at MANGOPAY is done in English first.

BONUS: you’re obsessed with Notion.

Additional Information
**Recruitment process**:

- Call with a MANGOPAY recruiter
- Business case
- Interview with Knowledge Manager