Tool Administrator Internship

**About BlaBlaCar**
BlaBlaCar is the world’s leading community-based travel network, connecting over 100 million members across 22 countries looking to carpool or travel by bus. By sharing rides and filling empty seats on the road, our community avoids 1.6 million tons of CO2 emissions every year (as if Paris was free of road traffic for a year)
We are a global and diverse team of 700+ people with 45+ nationalities, and headquartered in Paris. We’re constantly looking for new ways to leverage technology to create a more affordable, convenient, flexible and sustainable way to travel. And we are always on the lookout for people who care about making a positive impact.

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About the role mission*

We are looking for a Tool Administrator intern to join the OPS Excellence team (Operation People Services by Operations) at BlaBlaCar. Its mission is to boost the efficiency of the Community Relations Team. As Tool Administrator intern, your role will be to ensure smooth processes for all the Community Support (CRT) Tools. You will be reporting to the Community Relations Project Manager.

You will be responsible for the maintenance and the improvement of the tools used daily by the OPS team (CRM, social media, calling tools, etc.)

You will provide tool support to the OPS manager so that their team can provide the best support experience to our members.
- What a regular day in the role would look like*
- Administrate the community support tools with 300+ users: create and maintain user accounts and views, ticket workflows and other routine tasks
- Participate in the ongoing development of the tools by maintaining the configuration scalable and help implementing new processes/features
- Create or update data dashboards to track Customer Service performance data
- Document tool processes related to the architecture of the tools along with the user operations
- Support the OPS team with troubleshooting and improvement requests

**What makes you a great fit**
- You have an Engineering or IT academic background
- You are well organized
- You are results-driven
- You are good at solving problems and capable of bringing new solutions
- You have good communication skills and enjoy sharing and learning from others
- You are fluent in English

**Nice to have**:

- A first experience in customer service or in IT
- Light web development competence (Java script, html)
- Familiar with Zendesk**What we have to offer**
- An international environment with over 45+ nationalities
- ️ A hybrid, flexible workplace with family-friendly policies
- Learning opportunities via access to training, mentorship, internal development programs, or our weekly team-all BlaBlaTalks and Tech & Product Demos
- Team-building events like our weekly afterworks, breakfasts, our annual Coding Night or Impact Day
- A product and a workplace with a strong commitment to sustainability
- Shared BlaBlaPrinciples that are the foundation of our culture and everyday decisionsTo know more, check out our 100 reasons to join BlaBlaCar

**Your Future Benefits**:

- We offer benefits that have a positive impact on you and our society, just like our product

We are impactful - We shape our future together:

- Company events like the impact day & coding nights
- Learning possibilities through trainings, mentoring, internal development programs, and events.
- Free carpooling and bus rides

We care - We care about you and your needs:

- you will have 1 day off per month
- Of course, we also cover the basics like transportation, healthcare, meal plan, etc._

**Interested in joining the ride?**
- A 45-min video-call with Tatiana Avella one of our Talent Acquisition Manager
- A 45-min video-call with Damien Messé, CR Tool Admin / Project Manager, to talk about the missions and main challenges of the position + a fully remote exercise to evaluate your technical skills
- A 45-min video-call with Laura Garde our Head of OPS Excellence + Damien Messé, to present the case and have an introduction about the team missions and projects
- Our hiring process lasts on average 20-25 days and offers usually come within 48 hours._
- BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._

**Job Type**: Internship