Apprentice IT Support
il y a 1 semaine
**About Thunes**
Thunes is a global, fast-growing, and innovative Fintech scale-up that uses technology to disrupt and transform the existing financial system.
We have a strong Mission: to create a better global payments network, and a great Purpose: to connect the world to economic opportunities and address systemic inequality when it comes to financial services.
We are proud to power payments for the world's fastest-growing businesses and work with some of the amazing global brands - from Gig Economy giants such as Uber and Deliveroo and Southeast Asia's super-app Grab, to global Fintech leaders such as PayPal and Remitly.
Our Products help to drastically simplify the Payment integration experience for our customers: with a single, simple connection, businesses and consumers can send payments to - and get paid in - every corner of the world. Instantly.
Thunes is headquartered in Singapore with regional offices in London, Barcelona, Paris, Beijing, Shanghai, San Francisco, Miami, Dubai, Nairobi, Manila and Hong Kong.
**Context of the role**
**Responsibilities**:
- Hardware Support:
- Assist in troubleshooting and resolving hardware issues for desktops, laptops, printers, and other peripherals.
- Perform hardware installations, upgrades, and maintenance as needed.
- Software Installation and Support:
- Provide technical support for software-related issues, including troubleshooting and resolving software problems.
- Connectivity and Network Support:
- Troubleshoot and resolve connectivity issues for office networks, printers, and other devices.
- Ensure stable and secure network connections for all office locations.
- User Support:
- Respond to user inquiries and provide technical assistance.
- Guide users on software usage, best practices, and troubleshooting steps.
- Documentation and Reporting:
- Maintain accurate records of support requests, resolutions, and hardware/software inventory.
- Generate reports on common technical issues and recommend solutions for improvement.
- Collaboration:
- Work closely with IT team members to escalate complex issues and collaborate on problem-solving.
- Participate in team meetings and training sessions to enhance technical knowledge and skills.
**Qualifications**:
- Pursuing a degree in Information Technology, Computer Science, or related field.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
**Benefits & Package**
- Ability to work independently and as part of a team.
- Hands-on experience in IT support and troubleshooting.
- Opportunity to enhance technical skills and gain practical knowledge
- Potential for future career opportunities within the organization
- Mentorship from experienced IT
- Great compensation package
- Work-life balance (flexibility and hybrid working policy)
- Great offices in the center of Paris (Opera)
- Our team is global, you will work with 40+ different nationalities spread across 5 continents
- 25 days of holidays + 2 Thunes Out Days + 2 Community days
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