IT Support Intern

**About us**

We are in business to save independent retail in Europe

Across our towns and city centres, unique neighbourhood shops have been overshadowed by large chains and e-commerce giants. To combat this, we’ve created a BtoB wholesale marketplace designed to help independent retailers to compete against larger competitors and thus maintain a connected community of stores, brands and shoppers in the places we live.

Established in 2019 in France, we’ve since expanded to other European countries, including Spain, Germany, UK and the Netherlands. Driven by our commitment to customer satisfaction, we constantly innovate to develop cutting-edge tools and services that set new standards in the market.

Get in touch if you are looking to join a purpose-driven, international team that revolutionizes an old-fashioned industry

Together Let’s Rewild Retail

**About the team**

The Corporate IT team is pivotal in managing and optimising IT infrastructure to support Ankorstore's mission of revolutionizing the retail industry. You'll work alongside experienced professionals in IT management, focusing on system administration, network management, and IT support. **This position is available as an apprenticeship or internship.**

**Your role**

You will be:

- Assisting in the maintenance and management of IT infrastructure to ensure smooth and efficient business operations.
- Supporting the implementation of IT policies and procedures to enhance system security and efficiency.
- Helping in the management of software and hardware inventory, ensuring all assets are accounted for and up-to-date.
- Providing technical support to employees, addressing and resolving issues in a timely manner.
- Participating in IT projects, contributing to the planning, execution, and successful delivery of IT solutions.
- Collaborating with team members to identify opportunities for IT process improvements.
- Assisting in the documentation of IT systems and procedures for reference and compliance purposes.
- Engaging in continuous learning to stay updated with the latest technologies and IT management practices.

**Your profile**

Ideally, you have:

- The eagerness to learn and a genuine interest in IT support. Prior experience is not required, but any hands-on experience with computer systems, through education, personal interest, or internships, is beneficial.
- English proficiency, French and other languages are a plus
- Problem-Solving Skills: A proactive attitude towards problem-solving, with the ability to think critically and a willingness to seek guidance when needed to resolve technical issues.
- Interpersonal Skills: Good interpersonal skills, with the ability to listen effectively and communicate clearly. Should be comfortable working in a team and open to learning from colleagues.
- Positive Attitude: A positive and enthusiastic approach, with a readiness to learn and contribute to team success. Should demonstrate a commitment to improving their technical and customer service skills.
- Tools: An interest in learning about various IT tools and technologies, such as Mosyle, MDM solutions, and Apple Business Manager. No prior expertise is required, but a willingness to learn and engage with these tools is essential.
- A plus:

- Introductory Coding or Scripting Interest: A basic curiosity or initial exposure to coding and scripting languages, like Python or PowerShell, is advantageous.
- Project Collaboration Interest: A willingness to learn about project management principles and to participate in projects, even without formal experience (methodologies like Agile or Scrum)
- Awareness of Cybersecurity Principles: An awareness of, or interest in, cybersecurity fundamentals, aiming to understand how to protect systems and data effectively.
- Familiarity with IT Tools: An openness to learning and working with IT management and collaboration tools, such as Okta or Google Workspace. Prior experience isn't necessary, but a proactive approach to mastering these tools is beneficial.

**Benefits/Perks**

At Ankorstore, our aim is to make you as independent as possible by offering you flexibility and allowing you to concentrate on what you LOVE in both your professional and personal life.
- We have teamed up with Swile to provide you with luncheon vouchers.
- Paid holidays for the duration of the placement; **7 days for a 6-month internship or 25 days for a 1-year apprenticeship**
- 50% of the annual/monthly/weekly ticket for public transport.
- WeWork's modern offices in the Opéra district of Paris, offering a dynamic and inspiring working environment.

**Learn more about Ankorstore**
- Look around and visit our website, LinkedIn, Instagram, Facebook, Youtube and Welcome to the Jungle
- Read about us in the media: How to build a 2 million unicorn in under 3 years, Rewild Retail, Ankorstore is shaping the shopping of the future, Mary Portas & Ankorstore
- Ankorstart

Ankorstore is proud to be an equal opportunity workplace d