Application Specialist
il y a 1 semaine
Profile Summary
The Application Specialist (Support) will contribute to the continual product improvement and quality of the InterSystems service offering, by providing functional knowledge and product support services. The Application Specialist (Support) will manage and prioritize customer support requests related to our software for the Patient Administration and Billing.
Key Responsibilities
- Management of incidents and assistance requests from customers until resolution.
- Ensure customer assistance requests are dealt with in a timely manner and in line with SLA's.
- Maintain & develop a good understanding of the product.
- Liaise with other ISC departments to resolve any remaining issues
- Assess new business requirements and proactively work with the relevant ISC teams to ensure service quality and customer satisfaction.
- Maintain an up-to-date knowledge of the customer's requirement.
- Liaise with product development to ensure continuous improvement.
- Learn new functionalities available in our Software
Experience & Qualifications
- At least 3 years' experience working in the healthcare domain with a good knowledge of healthcare IT - applied to both functional and technical roles, and hospital administration systems.
- Experience contributing to a multi-disciplined team
- A broad knowledge of Information Systems
- A native French speaker with proficiency in the English Language.
- University degree or equivalent work experience
Desirable
- Knowledge of Software used in hospitals
Languages
- French
- English
**About InterSystems**:
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