Account & Relationship Management Executive
il y a 2 jours
About the Role:
As an Account & Relationship Management Executive, you will manage a portfolio of accounts, with a significant role in setting and negotiating product/service terms. You will leverage your deep understanding of business and account needs to create demand for the organization's products and services, driving revenue and ensuring high customer satisfaction.
**Responsibilities**:
- Develop in-depth relationships with key decision-makers in assigned accounts.- Conduct thorough needs analysis to align products/services to customer requirements.- Negotiate terms and close sales with a high degree of authority.- Develop and implement targeted sales strategies.- Track and analyze sales performance metrics and tailor strategies accordingly.- Conduct regular status meetings with clients to ensure satisfaction and identify opportunities.- Provide detailed and accurate sales forecasts.- Support clients during the implementation of products/services.- Resolve complex customer issues promptly and effectively.- Identify opportunities for upselling and cross-selling within the account portfolio.
**Skills**:
- Communication: Excellent verbal and written communication skills.- Negotiation: Strong negotiation skills for setting terms and closing deals.- Product Knowledge: Solid understanding of the organization's products or services.- Sales Strategy: Ability to design and implement targeted sales strategies.- CRM Expertise: Advanced use of CRM software for account management.- Problem-Solving: High proficiency in resolving complex customer issues.- Analytical Skills: Strong analytical skills for tracking and adapting sales performance.- Relationship Building: Exceptional ability to build and maintain long-term client relationships.
_ Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._
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