Sales Order and Communication Officer

il y a 2 semaines

BaillyRomainvilliers, France Ingersoll Rand Temps plein

**Sales Order and Communication Officer**

**Location**: Chalifert (France)
**Department**: Power Tools

**Reporting to**: Project Solution Leader

**Job Summary**

As part of the ETO (_Engineering To Order_) team, the ETO Sales Order and Communication Officer is responsible for:

- **Customer order administration**: managing processes such as order registration, invoicing, dispute resolution, etc.
- **Developing and implementing the communication strategy** for the ETO department.
- **Providing support for supplier order management** during peak activity periods.

**Main Responsibilities**

**Customer Order Management**
- Actively participate in project meetings to ensure smooth coordination.
- Create and manage customer accounts.
- Register customer orders and send order acknowledgments.
- Handle invoicing (partial or full) and ensure revenue recognition.
- Collaborate with accounting and collection teams to resolve disputes.
- Maintain accurate and up-to-date order tracking files.

**Communication Strategy and Execution**
- Design and implement communication strategies tailored to ETO's objectives.
- Develop marketing content to highlight achievements (internally or via external designers).
- Manage and animate communication channels (LinkedIn, SharePoint, website, catalogs, internal and external events).
- Translate technical performance into accessible and impactful messages in collaboration with the technical team.
- Monitor and analyze the results of communication campaigns to optimize their impact.
- Collaborate with the sales team to share generated leads.

**Supplier Order Management Support**
- Assist in supplier order processing during high workload periods to ensure project continuity.

**Key Performance Indicators (KPIs)**
- **Customer Orders**: monitoring order registration rates and delays, as well as invoicing delays.
- **Communication**: tracking the quantity of content produced, frequency of publications, and campaign performance.

**Required Profile**

**Education and Skills**

**Minimum Requirements**:

- Experience in communication.
- Advanced proficiency in Microsoft Office tools.
- Solid understanding of professional social media platforms.
- Strong English and French skills (written and spoken).

**Additional Skills (preferred)**:

- Experience with ERP systems (Oracle, Siebel).
- Proficiency in content creation software (Canva or equivalent).
- Interest in technical fields or previous experience in the industrial sector.
- Knowledge of advanced marketing tools (Adobe Premiere Pro, Illustrator).

**Personal Attributes**
- **Customer-oriented mindset**: ability to effectively address client needs and expectations.
- **Analytical and synthesis skills**: capacity to interpret data and evaluate communication results.
- **Organizational skills**: ability to plan and monitor tasks rigorously.
- **Communication skills**: excellent writing, presentation, and message delivery abilities.
- **Creativity**: ability to propose innovative ideas and design original communication campaigns.
- **Teamwork**: ability to collaborate effectively with colleagues and departments.

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