Technical Product Owner- Assisted Service

**Job Function**:
Digital Marketing
**Job Sub Function**:
Digital Product Management
**Job Category**:
People Leader
**All Job Posting Locations**:
Issy-les-Moulineaux, France, Pomezia, Roma, Italy

Johnson & Johnson, a world leader in the healthcare industry, is seeking a highly motivated and experienced Technical Product Owner to support our Global Assisted Service Customer Experience (Cx) capabilities. If you want to be a part of an inclusive team responsible for distributing life enhancing products across the world, this is the role for you

Titusville, NJ, US - Requisition Number: R-021305

Workingham, Berkshire, UK - Requisition Number: R-022573

São Paulo, Brazil & Bogota, Columbia - Requisition Number: R-022580

The Innovative Medicine TPO - Assisted Service is responsible for the overall strategic direction for technology supporting our Assisted Service Cx capabilities globally. The TPO will collaborate with Senior Business and Technology Leaders to identify, prioritize, and deliver solutions in line with our supply chain strategy. This individual will require a strong mix of leadership skills with business and technical competence to drive measurable value aligned to our vision and technology product roadmap. By implementing user centric industry leading strategies in areas of design and rapid prototyping, we will deliver Minimal Viable Products with speed and agility to meet the needs of the customers and patients we serve. Driving a culture of innovation with a focus on developing talent will be key to ensure team members are in tune with emerging industry and technology trends.

**Responsibilities**:

- Vision and Strategy Communication: Articulate a clear product vision, strategy, and roadmap that align with long-term business goals. Take ownership of its multi-generational approach to ensure stakeholder clarity and engagement.
- Global Strategy Execution: Implement defined strategies that leverage technology to enhance business process efficiency and manage expectations effectively.
- Backlog Management: Develop and prioritize a comprehensive product backlog with clear epics and user stories for efficient sprint execution.
- Agile Collaboration: Actively contribute to Agile ceremonies (planning, stand-ups, retrospectives) to enhance team alignment and continuous improvement.
- Quality Assurance: Ensure user stories are complete and meet acceptance criteria for high-quality deliverables.
- Documentation Oversight: Create and maintain essential software development documents including plans, release notes, and maintenance schedules.
- Agile Excellence: Drive enhancements in Agile practices to foster increased productivity and adaptability.
- Business Case Support: Collaborate with stakeholders and IT leaders to craft compelling business cases for product initiatives.
- Resource Coordination: Partner with Technical Services (TS) for effective resource allocation in alignment with business goals.
- ROI Maximization: Identify and prioritize product features based on business value to ensure optimal Return on Investment.
- Cost Management: Optimize Total Cost of Ownership (TCO) through cost-reduction initiatives, collaborating with finance for operational efficiency.
- Cybersecurity Collaboration: Work with ISRM and engineering teams on cybersecurity initiatives to maintain secure operations and manage technical debt.
- Strong Business Acumen & Communication skills. Demonstrated ability to work with business partners to understand business requirements and define a data and analytics strategy and the associated capabilities.

**Key Attributes of the Role**:

- Technology Product Strategy: Develop and lead technical product strategy to demonstrate measurable improvement in business value. Partner with Product Owners to define Product Vision and build, maintain and complete accompanying capability roadmap; Effectively balance discovery and delivery to drive innovation and value. Product roadmaps to be based on continuous improvement aligned to evolving business strategy, integration of industry leading technologies, and product lifecycle management. Leader have ability to manage organizational capacity against product demand. Products must be delivered with quality, at scale, while meeting or exceeding customer’s expectations.
- Business Analysis: Identifies and analyzes business need to fully understand scope of opportunity while ensuring proper acceptance criteria is defined. Experience delivering innovative digital solutions to modernize core distribution and warehouse platforms supporting global strategy delivering measurable business value across enterprise product delivery, experience with government regulations and contract process, user-centric design techniques with understanding technology trends in business analysis for this role.
- Technical depth: Technical scope of knowledge includes a broad understanding of CRM, case management and Contact Center solution, CTI, with continual explorat