Service Manager

Pays:
France

Localisation:
3 Rue Joseph Monier, 92500 Rueil Malmaison, France

**Role**: Service Manager REMA

**Location**: Anywhere in Europe

**Contract type**: Permanent

**Build a career with confidence**

At Carrier, you’re joining the world leader in healthy, safe, sustainable and intelligent building and cold chain solutions. We create solutions that matter for people and our planet - and our employees are the heart of it all. We are a company of innovators and problem-solvers who are united by
_The Carrier Way_ - our vision, values and culture.

As an employer of choice, we strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. In short, Carrier’s greatest assets are the expertise, creativity and passion of our employees - and we’re excited for you to join the team.

Transicold is currently looking to boost its service team and is looking for a Service Manager REMA

**About the role**

As a Service Manager for the REMA region, your objective is to coordinate service activities manage the REMA service Team across the regions and ensure ETT Solution Provider Strategy alignment with the Team, towards distributors and end users.

You are responsible for the service P&L and for identifying and capturing business opportunities to help the company achieve its plan.

You coordinate network audits using PACE, deploy proper training plan to increase the quality of work provided by our network of service partners. You participate actively in the network expansion for existing & new country openings.

You monitor warranty claims management, to secure cost optimizations, monitor quality issues and actively support our factories in solving them.

You also support key accounts activities, visit regions, countries / distributors, dealers and end users. You actively support parts sales, Bluedge & Lynx growth to achieve the business plan.

Your main goal is to achieve service excellence and ensure an ethical & compliant business.

A detailed version of the responsibilities is available upon request

**We are offering you**

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.
- A dynamic and international work environment in a company with high technology products
- A strong growth strategy and people who are passionate about what they do
- A position that will allow you to use your expertise as a foundation to develop your skills.

**To be successful in the role you will need to have the following skills and experience**

**Functional Experience**
- Time served refrigeration or allied trade technician i.e. Automotive/Electro Mechanical.
- Front facing / field experience
- Minimum of 5 year transport refrigeration

**Qualifications**
- Technically qualified with proven records.
- Leadership skills
- Managerial experience
- Project management experience
- Crisis management experience

**System Knowledge**
- Advanced knowledge of Carrier Transicold refrigeration systems and technologies.
- Proficient with Microsoft packages Outlook, Excel, Word and Powerpoint.

**Our commitment to you**

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.