Senior Client Delivery Lead

**What we do at Kraken**

**What we do**:build an AI-driven, innovative, forward-thinking platform for energy management. From optimising resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.

**Why we do it**:future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.

**What we do in client delivery**

We have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like.

You will be joining the client delivery team with Kraken working to support European clients through their technology transformation journeys, supporting long term migration projects. The Senior Client Delivery Lead has responsibility for senior client stakeholder management, internal project management and technical domain areas.

This role requires you to deeply understand how Kraken works to be able to deliver both technology change and behaviour change to clients. You will work with the client to bring technology, people and processes together to enable innovation. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.

**What you will do**:

- Managing the relationship with senior client stakeholders in the technology space.
- Triaging incoming requests and communicating client priorities to the right domains in the development team.
- Challenging the client on requirements and approach to tech development Explaining and maintaining our approach to tech development and infosecurity
- Launching project kick offs and setting up project routines
- Driving delivery milestones
- Summarising and articulating client needs, considerations, timelines, etc internally to enable the execution of client platform maturity.
- Guiding the engineering team to deliver product features fitting to client business needs and project timelines
- Develop and support Client Delivery Leads in the organisation.
- There will be people management opportunities following probation
- Holding expertise in developing financial solutions or in the energy industry is a plus, but not a requirement
- Understanding the Kraken infrastructure, aligning client direction with the overall goal for the Kraken platform.

We are a flat and agile organisation and plan to remain this way.

We are looking for open minded individuals who are comfortable with ambiguity and an ever changing environment. To thrive here you must be a self-starter and willing to roll your sleeves up to solve any problem, constantly flexing outside of your typical job role to drive progress for our clients and organisation.

You must be committed to the Kraken way of delivering tech based on simplicity, client happiness and efficiency while bringing senior stakeholders through a journey of change.

You must be able to challenge beliefs, have the ability to see through multiple viewpoints and build strong relationships.

We are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.

**Experience/Qualifications needed**:

- Degree qualified equivalent, with strong client delivery and/or product ownership experience
- Strong agile delivery experience
- Experience of product management and customer journeys
- Solid understanding of technology and associated trends
- Excellent communications, collaboration and presentation skills
- Strong influencing skills and ability to challenge traditional ways of thinking
- Experience of working with significant complex delivery pipelines for clients
- Patience and initiative - our clients are undergoing huge transformations that take time and require our understanding
- Strong stakeholder management experience
- Holding expertise in financial solutions or in the energy industry is a plus, but not a requirement
- Consulting experience is a plus
- Fluent English + another European language required (French, Spanish and German preferred)

**If this sounds like you then we'd love to hear from you.**:
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