Customer Support Representative

**Kaisa**:
At Kaisa, we design and automate personalised customer experiences. Our global team is at the heart of our success — a talented, diverse group driven by innovation, collaboration, and impact. We don’t just build products; we create solutions that empower businesses.

What makes Kaisa stand out? Our values, which guide us every day:
Innovate with Agility - We move fast, think creatively, and adapt seamlessly

Win Together - Success is a team effort, and we celebrate it as one.

Own It - Accountability drives progress, and we take pride in our work.

Champion Sustainability and Diversity - We foster inclusivity and make responsible choices.

Spread the Vibe - A positive atmosphere fuels great ideas and connections.

**Our Support Team**:
Our growing multi-skilled, multi-language support team in Kaisa works closely with customers and colleagues alike, providing our technical expertise and problem-solving attitude to a vast array of queries and issues that come to our desk. Due to the nature of our service, we tackle the unique and unusual queries that reach Support as a collaborative effort, working together as a team focusing on quality and delivery, with an open mind and room to learn new things along the way. If you like challenges and bettering yourself, working in a close-knitted team with a drive to help others, keep reading

**What you’ll do**:

- Provide first-class support with excellent communication skills, building successful long-term relationships with our international customers and also with different teams within Kaisa
- Troubleshoot, assess and solve technical support requests from customers and Kaisa employees
- Use your service-minded personality to creatively and proactively assist customers all over the world in their daily operations, using our services
- Use your communication skills and expertise to educate customers in using our products
- Expand your knowledge and technical skills with our continued support, and become familiar with interfaces and languages from Javascript and MySQL to API and SIP Protocol.

**Who you are***:

- Customer driven, determined, with the ability to understand others’ points of view, and willingness to go that extra mile for colleagues and clients.
- Genuine desire to learn and grow your knowledge within Kaisa.
- It is essential that you are fluent in spoken and written English. Additionally, other languages are meritorious.
- Ability to work positively in a fast-paced, changing setting
- Genuine, humble, flexible and with a fun attitude
- Experience from providing software support in a development intense environment would be an advantage.

**Where you’ll be and how you’ll work**:
We have three offices: London, Uppsala and Paris. You will be stationed to the office that is closest to where you currently live. Because we are an international team, if the opportunity allows, you might be able to visit each office to spend time with the different teams.

We are flexible on remote work. You can decide with your manager the frequency to which you meet your team face to face.

Kaisa wants you to have a good life balance and the opportunities to have advantages like team activities in Sweden, France or UK, and participation in inspiring events.

**What you’ll get in return**:
We have country specific insurances and retirement contributions. You can ask for more details during the interview.

However across all countries (Sweden, UK, France) there are indeed similar benefits such as:
Country specific health and family insurance

Country specific retirement contribution

Sporting & wellness opportunities

Flexible and remote work to suit your personal working style

Regular team events in France, Sweden and the UK

True professional & personal life balance giving you peace of mind that you can both work and relax without sacrificing one or the other

A solid team environment in a company of friends

A wellbeing app to enjoy life