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French Speaking Customer Advisor
il y a 2 semaines
_**This job is in Lisbon, Portugal - relocation required**_
**Location**:Lisbon, Portugal
**Role**:French-speaking Customer Support Agent
**Salary**:basic gross p/m Euro 900 (paid 14 x per year) + Euro 100 gross p/m fixed language bonus and 7.63 net Euro per working day food voucher
**Working hrs**:40 hrs p/week rotational between Monday to Sunday - 24/7 operation - Rotational shifts, including night shifts, 2 rotating days off per week
**Relocation package**:Room in a shared apartment for up to 12 months, Rent: €280 per month, utilities included, Rent deducted directly from payslip.
**The Role**
We are recruiting French-speaking Customer Support Agents to join a global payment solutions provider offering one of the world’s largest business technology platforms. The platform supports businesses of all sizes by enabling them to sell anywhere, manage inventory, process payments, communicate with customers, book appointments, order online, and streamline daily operations.
In this role, you will provide high-quality B2B customer support, assisting business clients in optimising their use of the platform and resolving technical or account-related queries. Support is delivered in French and English across multiple channels.
Key Responsibilities
- Deliver professional and personalised B2B customer support to business clients
- Assist clients with: Account identification and verification, Platform usage and feature-related queries, Troubleshooting and issue resolution
- Ensure strict compliance with all regulatory guidelines, security procedures, and client processes
- Accurately verify account information before providing support
- Provide clear, tailored solutions to enhance client experience and platform usage
- Manage multiple cases efficiently while maintaining high service quality
- Escalate complex issues when required, following internal procedures
**Requirements**:
- Fluent French and English
- Previous Customer Support experience desired
- Excellent communication skills
- Ability to multi-task and attention to details
**Salary and benefits**
- €900 gross base salary per month (paid 14 times per year)
- €100 gross fixed language bonus per month (paid 11 times per year)
- Meal vouchers: €7.63 per working day (net)
- Paid Portuguese holiday and Christmas bonuses
- Career development opportunities within a global organisation
- Relocation package with heavily subsidised accomodation on offer
**About Talingual**
INDNI
Pay: 1,000.00€ - 1,200.00€ per month
Application Question(s):
- Do you want to live and work in Lisbon, Portugal?
**Language**:
- French (required)
- English (required)
Work Location: On the road
