Temporary Service Admin

il y a 5 jours

ChâtillonsurChalaronne, France MSA Safety Temps plein

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.

At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.

Are you in? Read on for more details about this particular role.

**Responsibilities**:
**List main responsibilities for this role.**

20%

1._ **Renew “easy” contracts automatically prepared**_

1.1 Checks renewal letters automatically generated by the system

1.2 Updates CRM with necessary manual changes (pending PO etc)

1.3 Checks / identifies the right contact person - updates the system and the Excel database “NOUBA”

1.4 Sends letters to Customers

20%

2._ **Renew specific / complex contracts**_

2.1 Prepares contracts in the system based on instructions given by Service Manager, Business Engineer or Service coordinators (prices, dates etc.)

2.2 Issues renewal letters

2.3 Checks / identifies the right contact person - updates the system and the Excel database “NOUBA”

2.4 Sends letters to Customers

20%

3._ **Enters contracts orders in the system**_

3.1 Checks if order is in line with the offer

3.2 Acknowledge orders

3.3 Enters contracts orders in CRM

3.4 Generates / checks / updates Field Service Orders for the year

3.5 Updates Excel database

3.6 Notifies technicians

30%

4._ **RMAs / product returns**_

4.1 Create RMAs for workshop on Customers’ request

4.2 Send reminders for maintenance to Véolia and organizes product returns

4.3 Follow up on Véolia returns (outside of CRM) to prepare invoicing 15%

5._ **Performs various administrative tasks**_

5.1 Checks unanswered contracts renewal letters, sends reminders

5.2 Constantly updates the “Contract renewal” Excel table, checks for inconsistencies, forgotten tasks, pending actions etc

5.3 Helps Coordinators in any necessary admin task they might need help on

**Qualifications**:
**List critical qualifications for the role and any addition nice to have qualifications.**

**Experience (required)**:

- 2 years in Customer service or Service coordination

**Experience (preferred)**:

- Knowledge of SAP and SAPCRM

**Education (required)**:

- BTS or equivalent in commercial field

**Education (preferred)**:

- Eng

**Job Type**: Temporary
Contract length: 4 months

Work Location: In person

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