Account Manager

Salary range: €35,000 - €37,000 + generous commission_

Nivoda is looking for an Account Manager to join our Commercial team. As the face of our business with our customers you will be accountable for the successful delivery of Nivoda’s value proposition account growth and retention. Working with our clients to build strong commercial and stakeholder relationships. Ensuring Nivoda exceeds clients' expectations while delivering growth and value that helps our customers deliver excellence to their customers.

Do you have the experience, drive, energy, and passion for delivering world-class results? We want to meet you

**About Nivoda**

Nivoda is a young and energetic global team headquartered in London with offices in Mumbai, New York, Hong Kong and Amsterdam.
- We are an extremely fast-growing B2B marketplace changing how the global jewelry industry operates. We connect buyers and sellers of jewelry on our online platform and facilitate the most transparent, efficient and cost-effective way to sell and buy jewelry.
- Nivoda has a rapidly growing workforce expanding into new countries with a dynamic, supportive and collaborative culture.
- The company's sales have grown over 250% in the last 12 months, and the team has grown from 30 to almost 200 internationally. We are a global team of big thinkers, risk takers and hard workers.

**What you'll do**:

- Build and maintain relationships with key stakeholders across your client portfolio and book of business
- Strategically aligning with your clients to understand short-term and longer-term strategic opportunities
- Managing and coordinating account risks and general account management
- Responsible for meeting and exceeding account targets
- Gathering and understanding client requirements to work in conjunction with our operational teams
- Support in the development of appropriate skills, knowledge and experience to maximise account development opportunities.
- Managing commercials through the procurement process, managing and coordinating against SLAs and OKRs set out by Nivoda
- Supporting Business Development Managers across the sales cycle from nurture to conversion, e.g. sometimes attending business meetings, supporting commercial technical and compliance queries.

**What you'll need**:

- 2+ years of experience in Account Management within the Jewellery or luxury goods B2B industry.
- A detailed understanding of Account Management in a similar technology environment, SaaS, PaaS, Marketplace.
- Experience working in a fast-paced and dynamic environment.
- Experience working with remote teams would be an advantage.
- Excellent numerical skills and aptitude in looking for trends, and coming up with and sourcing solutions.
- Accurate and detail-oriented, especially with CRM data and task management, experience using Hubspot as a CRM is highly desirable.
- Clear and concise communicator with a commercial edge and high aptitude for development and insights.
- A good level of technical understanding with demonstrable experience working with varied software, tools and CRMs.
- Fluent English Speaker and fluent German or French Speaker
- Excellent verbal and written communication skills
- A passion for building customer relationships and network

**what you'll get**:

- Ability to join an exciting and truly global team.
- A vital role and pivotal to the organisation's customer growth and overall success.
- A dynamic work environment in a fast-paced and growing company.
- Ability to join and contribute to a company during an exciting exponential growth and expansion phase.
- Ability to work remotely.
- Flexible working hours.
- Generous holiday entitlement