IT Support Engineer

il y a 2 jours

Lyon, France Taskr Global Temps plein

**Job Summary**

**Key Duties & Responsibilities**

**Technical Support**:

- Manage O365 user accounts, distribution lists, and shared mailboxes.
- Assist with SharePoint/OneDrive file access and permissions.
- Troubleshoot Teams meeting setup, call quality, and collaboration issues.
- Guide users on O365 best practices (e.g., Outlook rules, Teams integrations).
- Assist with Azure AD user management, password resets, and MFA configurations.
- Diagnose and troubleshoot technical issues, including desktops, laptops, printers, mobile devices, and basic network problems.
- Assist with password resets, account unlocks, and access management.

**Incident & Request Management**:

- Log, track, and resolve incidents and service requests using a ticketing system
- Escalate unresolved issues to higher-level support teams while maintaining ownership until resolution.
- Follow ITIL best practices for incident, problem, and change management.

**Customer Service & Communication**:

- Deliver excellent customer service by responding promptly and professionally to user inquiries.
- Communicate technical solutions in a clear and understandable manner to non-technical users.

**Documentation & Knowledge Sharing**:

- Maintain accurate records of issues, resolutions, and troubleshooting steps in the knowledge base.
- Contribute to improving IT support processes and documentation.
- Assist in training end-users on basic IT functions and best practices.

**System Monitoring & Maintenance**:

- Perform routine checks on IT systems and report anomalies.
- Assist in deploying patches, updates, and system upgrades.
- Support basic network troubleshooting (LAN/Wi-Fi connectivity, DNS, DHCP).

**Education**
- BSc/BA in IT, Computer Science or relevant field **(Relevant to Europe)**

**Experience**
- 2-4 years of experience in a service desk, helpdesk, or technical support role.
- Certifications such as ITIL, CompTIA A+, Microsoft Modern Desktop Administrator, or similar are a plus

**Functional/Technical Competencies & Skillsets**
- Proficiency in Windows OS troubleshooting.
- Basic knowledge of Active Directory, Office 365, and ticketing systems.
- Understanding of networking fundamentals (TCP/IP, DNS, VPN).
- Familiarity with remote support tools (TeamViewer, Any Desk, RDP).
- Strong problem-solving and analytical abilities.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and prioritize tasks.
- Customer-focused with a patient and empathetic approach.

**Behavioral Competencies**
- Customer intimacy: Ability to understand what value your customer wants and how you can deliver it.
- Simplify & Act with urgency: Critique existing practices / systems for ease of implementation and be responsive.
- Global mindset: Individual qualities, communication skills, and actionable knowledge that influences multicultural individuals, groups, and organizations.
- Act as owner: Demonstrate ownership of resources and decisions, be empowered to drive business outcomes.
- Adapt to change: Comfort of working in ambiguous and rapidly changing work

environment, displaying willingness and positive attitude

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: 45,000.00€ - 60,000.00€ per year

Work Location: In person

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