Field Service Engineer

Are you a current Elekta employee? Find Jobs - Elekta Want to join a team with a mission to improve and save lives? We continually look for motivated and skilled individuals who are interested in supporting our customers - healthcare professionals who use our products to help patients and their communities. We currently have the following opportunity available - please contact us for more details Location: Boulogne Billancourt We don’t just build technology. We build hope. Here at Elekta, you will make a difference. Our growing software development engineering team has opportunities in development and testing of new and existing products. Our product teams thrive in a scaled, agile environment. Architects, product owners, designers and developers collaborate closely to rethink and reimagine, and we need your expertise to create software that is simple, elegant, and easy to use. We want to make sure that physicians spend their time fighting cancer, not software. What you’ll do at Elekta In the role as a Field Service Engineer, you will be involved in on-site and remote installation and maintenance operations for equipment that is marketed by Elekta SAS (Radiotherapy, Brachytherapy, Neurosurgery, etc) The right stuff - The Field Service Engineer carries out all interventions at the customer's premises during installation, planned maintenance, corrective maintenance, and correction of original defects (FCO) - In addition to the possibility of service intervention or installation outside France, he/she participates in the smooth running of the remote support team (IntelliMax) - He/she is ultimately responsible for the customer satisfaction of the sites assigned to him/her or on which he/she intervenes - When he/she receives calls directly from customers in his/her sector, he/she informs the central schedule for the part relating to his/her activities and informs the Team Leader and/or the head office of the start and end of his/her interventions - He/she orders the parts necessary for his/her interventions and ensures the return of unused or defective parts in accordance with the operating rules defined by the head office - He/she draws up intervention/installation reports and has them signed by a customer representative - He/she makes sure that his/her interventions are completed correctly - Asks for assistance, when necessary, especially when he/she does not manage to satisfy the customer within the appropriate timeframe - He/she is responsible for declaring the "Case" when he/she notices a risk of incident - He/she writes the elements of the "Case" in case of defects observed in the field - He/she is responsible for the maintenance of all tools provided by Elekta SAS such as car, telephone, laptop, maintenance equipment, etc. - He/she will report any significant information to his/her technical or commercial correspondents, depending on the case - More generally, he/she will carry out his/her duties in compliance with the procedures and work instructions of the Elekta Quality System What you bring - High attention to detail - High technical acumen - Able to communicate in English - Minimum BTS or DUT in electronics/electronical engineering What you’ll get In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care. In addition to this, Elekta offers a range of benefits. - Hybrid remote work policy - Holiday (Days of seniority according to the rules of the collective agreement framework of the metallurgy) - Exceptional leave: Additional days given to the employee on important milestone according to the rules of acquisition - Medical insurance - Complementary pension - Supplementary pension - Profit sharing - Home occupation allowance according to the FR legislation Hiring process Your Elekta contact We are an equal opportunity employer We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic. About Elekta As a leader in precision radiation therapy, Elekta is committed to ensuring every patient has access to the best cancer care possible. Elekta is a proud innovator and supplier of equipment and software used to improve, prolong, and save the lives of people with cancer and brain disorders. More than 6,000 hospitals worldwide rely on Elekta technology. We openly collaborate with customers to advance sustainable, outcome-driven, and cost-efficient solutions to meet evolving patient needs, improve lives and bring hope to everyone dealing with cancer. To us, it's personal, and our global team of 4,700 employees combine passion, science, and imagination to profoundly change cancer care. We don’t just build technology, we build hope.