Emea Agency Partner Manager

Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide - from small independent shops to some of the largest ecommerce brands in the world.

We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel.

We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.

As one of our Agency Partner Managers based in Europe, you will join a team that focuses on enabling internal and external parties and growing revenue by forging strong partnerships with other leading agency partners in the e-commerce ecosystem. This is a key role for Gorgias and you will require positive energy and tenacity with solving problems.

**What You'll Do**:
Help scale our Agency Partnerships channel by driving revenue through existing & newly identified Agency Partners. You will leverage traditional & innovative business development tactics to build a revenue flywheel with our Agency Partners:

- Drive Annual Recurring Revenue (ARR) through industry agency partners and events
- Be the face of the company at various events, meetups, and trade shows
- Work closely with Account Managers to help them close deals
- Develop our partner program, processes, and documents to enable our partners to become ambassadors of our software and drive leads through our sales process
- Constantly optimize the sales pipeline by leveraging data analysis at each step of the process
- Become a thought leader on the topic of ecommerce
- Activate new partners based in Europe

**Who You Are**:

- You are high-energy and hungry to drive growth
- You want to step up to the challenge of hustling to scale our agency and events channel
- You have a strong ability to influence. People trust you for your matter expertise
- Previous experience in ecommerce or at a SaaS company desired but not necessary
- Comfortable in an international environment, can be traveling 25% of the time
- You want to join a startup in its most exciting moment: fast growth
- Passion for learning You know that you don't know much, and you want to improve every day
- You are fluent in two languages: English (required) and either French or German

**Partnerships at Gorgias**:

- Agency is the #1 growth channel at Gorgias generating over 25% of all new revenue
- 150 Tier 1 Agency Partners, 700 Tier 2 Partners, and 1000+ Tier 3 Partners
- Average contract value: $3k+
- Close rate: 40%
- Sales cycle: 30 days to close
- Growth: 100%+ YoY
- This position is office based in Paris

**KPI Structure**:
You will carry and own a quarterly revenue quota (closed ARR), the compensation for which will be paid out on a monthly basis.

**More cool things to know about Gorgias...**:

- Raised our Series C-2 for $29M in May 2024: Article Here
- We went from 0 to 15,000+ merchants using our platform since 2016
- We have a 4.3 rating on Glassdoor & 4.7 Comparably culture score
- Discover the Gorgias Platform
- Learn about our Compensation Policy

**Diversity, Equity, and Inclusion at Gorgias**:
At Gorgias, we’re dedicated to creating a diverse, inclusive, and equitable workplace where everyone is valued. We provide equal opportunities without discrimination based on race, gender, age, disability, or any characteristic protected by law.