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Position: Hospitality Operations Coordinator Founded in 2009, Oasis pioneered the "Home Meets Hotel" concept, combining the quality and service of a hotel with the authenticity and comfort of a private home rental. Guests can book handpicked homes with a range of hotel-like amenities, including in-person check-in and check-out, fresh linens and toiletries, and on-demand concierge services. Some of your responsibilities will include the following: GUEST EXPERIENCE (70% ) - Welcoming and checking out our Guests at the beginning and end of their stay - Liaising with our centralized guest experience team to troubleshoot issues during the stays - Booking services for our guests (I.e parking, airport transfers, etc.) - Coordinating with the CGE team to ensure that we are always prepared in advance and can anticipate our Guests’ needs as much as possible - Reviewing our Homes before the Guests arrive, liaising with Property Managers and Owners to quickly solve any problems before or during our Guests’ stay - Maintaining a full inventory of materials we need to best look after our Guests - Analyzing feedback and working with the team to improve services - Scheduling our operations, housekeeping, and maintenance providers for home visits, and various tasks PROPERTY MANAGEMENT (20%) - Conducting home intakes to ensure properties meet Oasis standards - Completing quarterly preventive maintenance checklist to upkeep our units properly - Scheduling maintenance and cleaning services to remedy wear and tear - Updating home information on Oasis PMS OWNER AND PROPERTY MANAGERS RELATIONS (10%) - Maintaining the day-to-day relationship with owners and supply partners - Being the main point of contact for the Property Managers for buildings where we have Oasis Exclusive units - Processing net-to-owner adjustments for tasks Oasis completed on behalf of owners/ supply partners **You**: - French mother-tongue - Excellent spoken and written English - Know Paris like the back of your hand. In fact, it's even better than the back of your hand, because who knows the back of their hand that well? - At least 1-year experience in Hospitality, and/or vacation rental homes - Ideally have experience working with vacation home owners - Can multi-task - Love to meet new people - Are passionate about what you do - Thrive under pressure **Your schedule**: - Flexible schedule to include, potentially, some weekends and holidays - 35 hours per week as well as any additional check-ins and check-outs - Required connectivity outside of office hours as hospitality never sleeps (don’t worry, we aren’t looking for a bunch of insomniacs) **We**: - Are a leading hospitality company that combines the authenticity of renting a private home with hotel-like service, concierge, and exclusive perks - Have a presence in over 15 destinations in 10+ countries and are still growing - Believe in teamwork - Benefit from the unique backgrounds and experiences of our team members from across the globe - Believe that there is a tremendous opportunity to truly change the way people travel and experience new destinations - Are rapidly expanding and providing opportunities for our Team Members to grow with us **Job Types**: Full-time, Permanent **Salary**: 30,000.00€ - 36,000.00€ per year **Experience**: - vacation rental: 1 year (required) **Language**: - French (required) - English (required) Work Location: On the road
