Customer Administrator

**About the Role**: In line with Division objectives and under instructions/control of a more senior administrator, to plan, prepare and administrate customer requests / provide a full range of administrative and logistics support in a timely and accurate manner in accordance with defined guidelines and service levels.
**Experience**:
At least 3-5 years of relevant experience in a multinational environment, of which 1 year within Swift and with customer interaction and exposure.

**Key Responsibilities**
- Process, schedule and co-ordinate the delivery and fulfilment of products and services in accordance with defined delivery schedules and guidelines and procedures. Liaise with internal and external data providers and customers in accordance with agreed parameters and timescales.
- Analyse, oversee and approve customer requests providing guidance to business rules and tools.
- Act as the point of escalation for customers and/or customer problems, providing support to processes in own area of expertise, where appropriate and/or to customers directly.
- Participate in the development and enhancement of tools and solutions for supporting the E2E customer data management process for existing products and services.
- Support the account management process during pre-sales in order to propose optimal products and services corresponding to the customer request and/or realise agreed targets.
- Review problem situations and identify corrective measures and/or improvements to processes, procedures or tools in order to increase efficiency and quality.
- Interface with internal functions to ensure compliance in the delivery of products and services.
- Build relationships with customers, demonstrating an understanding of the customers' configuration environment and/or customer needs.
- Acquire and maintain operational, business process and product knowledge to resolve customer inquiries and problems.
- Participate in projects within own area by executing parts of projects. May at some point manage small projects.

**Competency Profile**

**01. Takes Accountab. for Delivering Results**
Makes choices and decisions based on established practices and precedents; delivers results by overcoming a range of obstacles and issues and where timing may be critical.

**02. Demonstrates Operational Excellence**
Delivers work to agreed specifications of timeliness and quality; seeks to improve ways of doing things; sets and meets high standards for own work; demonstrates commitment to security policy.

**03. Expands knowledge**
Expands own specialist knowledge and skills by taking ownership of own development; encourages colleagues to bring forward and share new ideas and alternative solutions; demonstrates openness to utilise new approaches.

**04. Bus Understanding and Commercial Sense**
Applies understanding of how own division adds value to the business; uses knowledge of financial and business principles to deliver cost-effective solutions; adapts quickly to changes in the market, the industry and the organisation while upholding standards.

**05. Builds and reinforces cust relationships**
Fosters effective relationships by listening actively and taking steps to identify and meet customer needs; demonstrates customer focus and friendliness in all activities and actions.

**06. Leads with a team focus**
Initiates effective co-operation and team working with others; provides support to new team members; appreciates style and background differences; demonstrates commitment to Swift values.

**07. Communicates effectively**
Communicates effectively across a range of practical and operational issues; adjusts personal communication style to fit intended audience; listens to and respects other people's points of view.

**What we offer**:
We put you in control of your career.

We give you a competitive package.

We help you perform at your best.

We help you make a difference.

We give you the freedom to be yourself.

**_ We are creating an environment of unique individuals - like you - with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, sexual orientation, or veteran/military status._**

**About Us**:
Swift doesn’t stand still. We are constantly evolving and tirelessly innovating. Working at the intersection of finance and technology is a very exciting place to be right now.

Swift is transforming cross-border payments, making them faster and more transparent than ever before. We are the way the world moves value — every instant of every day, in almost every country.

We are proud that what we do has a critical impact on the global financial community and touches almost every aspect of the financial world. What you do at Swift has real impact too — an impact that matters every day. Which is why you matter to us.

Joining Swift gives