Company Description

We take care of our employees, and they take care of our customers

Become a member of a global community The international logistics industry is an integral piece of the global trade puzzle, we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000+ trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. **We love to promote from within **— more than 50 percent of our staff has been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs — they’re chances to grow, do what you love and build a career with us

Why should you be working with Expeditors?
- Join an international company offering unlimited opportunities.
- Discover a learning culture where you will experience onsite and virtual training, immersions, and challenging assignments.
- Build your future alongside experienced leaders.
- Drive your career with management training programs and mentoring.

**Job Description**:
The North France Trancon Manager reports to the North France Operations Manager.

The North France Transcon Manager ensures that Transcon customers are well transitioned and served from/in the destination or managing branch; he/she further develops the Transcon product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company’s policy and procedures.

**People**:

- Develop department personnel. Show them a career, not just a job.
- Review and conduct staff appraisals timely, and at a minimum once per year per employee.
- Develop solid #2 to run operations and assists in retention.
- Ensure and assist supervisors and key staff with goal setting and monitoring.
- Conduct regular interviews with potential new personnel.
- Plan for and hold effective fortnightly department meetings with team.
- Review department goals and business plan periodically with staff to ensure by-in and accountability.
- Be responsible for the training and development of TRANSCON staff within the branch
- Meet company standards of 52 hours training per year, including as needed management/leadership training

**Operations**:

- Oversee the management of the branch TRANSCON department.
- Proactively monitor various shipment reports such as
- Shipments Per Desk (SPD)
- Revenue Per Desk (RPD)
- Expense Per Desk (EPD)
- Revenue Per Shipment (RPS)
- Revenue to Expense ratio
- Excel measurements
- Proactively monitor exception reports to ensure Expeditors is meeting key event milestones within the life of a shipment.
- Manage implementation and ensure compliance to “Standard Operating Procedures” for the client. Also, coordinate and manage SOP revisions and send updates to origins.
- Assist origin/destination operation teams, when needed, in providing operational knowledge, system demos and support on technical capabilities.
- Define TRANSCON and other opportunities within the current customer(s).
- Ensure that current and new business is set up and maintained in the most operationally efficient and productive manner.
- Have a fundamental understanding of Expeditors operational systems, including ETMS
- Build and maintaining strong relationships with service providers and customers.
- Own and manage the service provider program within the department, ensuring consistent and high level operational quality to our customers.
- Evaluate service providers at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed.

**Customer**
- Actively develop business for department through active involvement in sales and retention process and close coordination with sales department, as per company and branch’s objectives.
- Complete 5 Sales and/or Retention Calls per week and ensure they are documented in the Team Sell database.
- Ensure Customer Reviews and scorecards are completed with your regular customers.
- Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global.
- Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.
- Take an active role in the transition of new business/ updates to existing business.
- Maintained