Community Relations Specialist

il y a 14 heures

Paris, France BlaBlaCar Temps plein

**About BlaBlaCar**
- BlaBlaCar is the world’s leading community-based travel app enabling 26 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.

**Your Mission**
- We are looking for a Community Relations Specialist to join the Customer Support team at BlaBlaCar. Their mission is to provide world class support to all our members: passengers and drivers, while working on high impact projects. As a Community Relations Specialist, your role will be to assist the members in the Indian market. You will be reporting to our Associate Manager - India, Turkey & UK.

**However, please note that this position is based in France.**

**Your Responsibilities**:

- Assist members via various channels: respond to member requests (tickets, outbound calls, social networks, moderation, flags) with a high level of quality
- Animate coaching sessions for team members (internal and external)
- Contribute to the improvement of BlaBlaCar processes and policies: identify issues and bring them to the attention of relevant stakeholders, such as the Knowledge and Tech teams
- Management of Slack channels relevant to the Community Relations team (social networks, trust and safety, etc.)
- Ensure the seamless operation of all activities, remaining adaptable to specific demands during periods of heightened necessity (periods of high activity, holidays, etc.)

**Your Qualifications**:

- Previous experience in customer service (at least 1 year)
- Excellent communication and active listening skills with a willingness to help others
- A strong knowledge of the internet ecosystem and usage of MS Excel / Google Sheets at an intermediate / advanced level
- Full working proficiency in English and Hindi (Please send your CV in English)
- You fit with ourBlaBlaPrinciples
- You thrive in a collaborative, fast-growing and innovative environment
- You have the ability to take ownership, be aligned with business priorities**What we have to offer**:

- Full remote possible in the country of employment
- 4 additional weeks on top of legal maternity leaves
- Financial support for home office equipment
- Minimum 25 days holiday per year
- Local meal plan policy (Swile card)
- 50% transportation paid (Forfait Mobilité Durable)
- Free unlimited carpooling & bus rides
- Personal growth via trainings, mentorship, and internal mobility programs
- Employee Stock ownership plan
- Regular team building events
- Mental health support throughMoka.care
- 1 day off per year to test our product
- Annual budget for Sport & Cultural activities (180EUR reimbursed)

**Interested in joining the ride?**:

- a 45-min video-call with one of our Talent Acquisition Managers to get to know you, understand your career expectations and answer your questions
- a fully remote exercise to evaluate your technical skills
- a 60-min video-call with our Associate Manager - India, Turkey & UK, Takwa Alshaer Boulaabi, to deep dive into the role
- a 30-min video-call with our Senior Customer Support Operations Manager, Aline Romer Salengro, for a vision fit and rounding off the process
- Our hiring process lasts on average 25-30 days, offers usually come within 48 hours._

**Not sure yet?**
- Check out our 100 reasons to join BlaBlaCar
- BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._

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