Junior Community Support Specialist

**Atolls is the world's largest community-driven shopping platform, active in over 20 markets worldwide.**:
After rebranding from Global Savings Group to Atolls, we've grown from a coupon provider into a **global powerhouse**, empowering consumers at every step of their shopping journeys. As a trusted destination, we help millions make smarter, more rewarding spending decisions through savings, cashback, deals, product inspiration, and reviews. Our mission is to support consumers from **Anywhere to Purchase (A to P)**, making shopping simpler, smarter, and more enjoyable.

Our team of over 1,000 colleagues, representing 70 nationalities across 10 countries, works together to **build** digital products that transform the shopping experience. We foster a culture of innovation, learning, and collaboration, giving you the **opportunity to grow**, lead, and make meaningful contributions. Whether you're shaping products or improving user experiences, you'll be empowered to leave your mark and drive real impact.

Joining Atolls means becoming part of a global team that is constantly evolving and creating platforms relied on by millions of users for confident, seamless shopping experiences.

**About this role**:
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**Responsibilities**:

- Support the Dealabs community and our Community Support team.
- Dealing with queries and requests in a positive and balanced way.
- Ensuring our content meets the highest standards.
- Demonstrate your ability to resolve delicate or sensitive situations, by being a moderator to ensure community guidelines
- Support with tech queries from our platform

**Your Profile**:

- Have a perfect command of the French language and your spelling, grammar and syntax are impeccable.
- Able to communicate in English with members of our international team.
- Able to communicate clearly and coherently, and always strike the right tone.
- Great attention to detail to meet the highest standards.
- Experience in customer support or customer relations, and highly motivated by creating an optimal user experience.
- Show empathy towards our users and know how to interact in a way that reflects our values.
- Demonstrate a strong knowledge of the community, site user journeys and forum communication.
- You have excellent organisational skills and are able to manage a fast-paced workload to implement processes.

**Conditions and working times**:

- Available to work 35 hours a week
- You will work 5 days a week including weekends. Specific days and hours can be discussed.

**Our hiring Process**:

- TA Call: Meet one of our Talent Experts and get to know Atolls better.
- Technical Round: Focus on the technical aspects of the role, and meet your potential manager.

**Offer**:

- ️

**Our Benefits**:

- A culture that cherishes your individual and professional development (Internal Mobility)
- An open-minded team that embraces new ideas, perspectives, and methodologies
- 32 days of paid vacation + your birthday off
- Flexible hybrid working scheme
- Learning budget + Internal trainings
- Mental Health Coaching
- Global and Local get-togethers
- Possibility of taking a sabbatical after 2 years in the company
- Cloud-based company
- _These are global benefits which every employee has access to. On top of that, we have local benefits that adhere to each specific location._

**Are you up for it?**

**We're looking forward to receiving your CV in English.**

LI-RB1

At Atolls, we want to ensure that all employees can thrive in an inclusive environment. Our employment opportunities are open to every gender, race, religion, age, sexual orientation, ability, place of origin, or socioeconomic status. We remain committed to a culture of diversity, equity and belonging, where all employees are welcomed, respected, connected, and engaged.

**#LI-Hybrid**: