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Ms Delivery Manager

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Act as the single Service Assurance point of contact for the Customer and for the GPM team. Coordinate all the IP & Fixed configuration management across multiple delivery Centers (GDC Ro, service center in Lebanon). Lead and manage all operational customer meetings.
- Translate contractual SLA/KPI into operational level agreement with all e2e stackholder
- Prepare and present monthly KPI data for management review
- act as the e2e owner for all IP & Fixed configuration management activity
- Drive customer satisfaction by providing services that are fully compliant with the SLA/KPI
- Establish escalation management according to contractual terms
- Represent requirements for project-specific processes & tools.
Pro-actively support network performance, change management, business opportunity identification as well as in the end-to-end lessons learned process.

**Skills**
- Broad MultiVendor Product knowledge in IP and fixed domains
- Business case development skills
- Engineering background or equivalent experience
- Experience in Incident management & coordination
- Experience in Maintenance, Network Operations and/or Technical Support activities
- Experience in telecom technical domains
- Knowledge of MS Blueprint Operating Model
- Strong customer facing experience
- French speaking

Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges. We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, colour, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. Nokia culture welcomes people as their true selves. Come create technology that helps the world act together.