Account Manager

**About Us**:
Looking to join a fast-growing startup that’s transforming the restaurant industry from the inside? This role might be for you.

Just in case you haven't heard, sunday is an exciting and thriving FinTech startup that's changing the way payments are made in restaurants across the world. We are saving millions of people minutes at the end of their meal with the simple scan of a tiny 4x4cm QR code. The coolest thing is we are growing quickly and possibly have the perfect position for you.

**About the Role**:
sunday is hiring an Account Manager based in Angers to help us grow in the Grand Ouest region (covering cities like Nantes, Rennes, Tours, Brest and seasonal hotspots along the Atlantic coast).

The Grand Ouest is one of sunday’s key growth regions. It includes a mix of vibrant cities and high-value tourist areas - a great playground for an ambitious Account Manager.

You’ll start with a training period in Paris to get familiar with the product and commercial playbook, and then take full ownership of your restaurant portfolio in the region

As Account Manager, your job is to turn restaurant partners into sunday ambassadors. You’ll work hand-in-hand with restaurant owners and sales teams to ensure successful onboarding, product adoption, and long-term satisfaction.

**Key Responsibilities**:

- Build strong relationships with restaurant owners, managers, and staff to turn them from customers to ambassadors
- Manage your portfolio of restaurants in the **Grand Ouest** (with regular travel across the region)
- Perform high-quality onboardings and train restaurant teams on the sunday solution
- Ensure product adoption and usage through follow-up and guidance
- Identify upsell and cross-sell opportunities to grow revenue
- Monitor churn risk and deploy reactivation strategies
- Be the voice of our customers internally: share feedback with Product, Ops and Sales
- Create, document and improve account management processes for the region
- Report on KPIs:

- Onboarding quality (incl. number of restaurants launched, product adoption)
- Group expansion in key mid-market groups (above 20 locations)
- Upsell performance
- Customer satisfaction (NPS, churn rate)

**About You**:

- Bachelor's degree in Business Administration, Project Management, or related field (Master's degree preferred)
- Strong communication and interpersonal skills, with the ability to collaborate with, influence and engage stakeholders
- Solid analytical and problem-solving abilities, with a keen attention to detail and a track record of driving results in complex, dynamic environments
- You are comfortable with change, able to adapt and always want to learn new skills
- You have a true customer mindset : you love solving problems and making others successful
- You are hands-on: we have all the tools, but you will have to find solutions and turn them into reality
- You are a team player with a passion for hospitality and tech
- You are fluent in French and comfortable in English
- Requirements:

- 1-month training period in Paris office to ramp-up on commercial and technical aspects of the product
- Driving license mandatory

**️ Compensation, Perks & Benefits**:

- Competitive salary
- Stock options
- 100% health coverage for you
- Flexible vacation policy
- A lot of responsibilities and opportunities to grow

**Steps in our recruiting process**:

- Share your story: Application with resume
- Let's get to know each other through a phone screen interview
- Meet with the hiring manager
- Impress your future colleagues with a case study
- Meet with people from other departments and understand our culture
- Offer: we want you

Thank you for taking the time to apply, and looking forward to getting to know you
- sunday is an equal opportunity employer and does not discriminate and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification)._