Operational Excellence Officer Apprenticeship

Référence de l’offre
24000542

Type de contrat
Alternance

Niveau d'expérience
Etudiants

Société du groupe
AXA Group Operations

Famille métierMarketing et communication

Localisation
PARIS, Paris

**Votre rôle et vos missions**:
**About AXA**

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.

**About the entity**

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

- State-of-the-art Data Technology to drive customer experience
- State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
- High-Performing Global Team for stronger partnerships with AXA entities

**Job position pitch**

If you are collaborative and solutions oriented, if you are thrilled to work with various professional stakeholders on strategic topics, if you are eager to join a large international organization and if you want to explore, learn and develop, then this job is made for you

**Where will you be in the organization?**

**The division**
- Group Technology Operations** **(GTO)** **aims at designing, developing, and operating Global AXA IT products, delivering them to AXA Entities and the AXA Group, at the right level of quality of service and cost and aligned with business-driven priorities. Its missions can be summarized in four main activities: global product delivery, global product portfolio management, day-to-day operations management, and entities proximity management.

**The department / team**
- Our main mission is to be the preferred partner of the Business families in Corporate Functions while ensuring excellence and consistency across our products in:

- Implementing, operating and managing Group and/or Global Solutions
- Delivering advisory services in answer to Business requirements and stakes
- Leveraging a market leading right-shored delivery model
- Continuously integrating customer centricity, efficiency, innovation & technology in our operating model
- You will integrate a high performing team of ~200 experts, mainly located in France and Portugal (and supported by offshored managed services), with a strong focus on delivery, collaboration, commitment and value creation, where you will have the opportunity to learn and develop yourself in cutting-edge technologies and engage in activities that relate directly with business processes and functions, working together with the colleagues from the Group Corporate departments.

**About the job**

**Job purpose**

***

As an Operational Excellence Officer, your main objective is to ensure Corporate Functions Global Products department's operations are running smoothly and efficiently through fostering operational excellence thanks to the analysis of performance data and the coordination and follow up of transversal topics.

This role is central and pivotal in the department, requiring collaboration with all the teams of the departments and beyond (such as Finance, Process&Data, Procurement, Strategy...).

**Main missions**

***

Reporting to the department’s Operational Excellence Lead, your responsibilities will include:

- The execution / support of Operational Excellence processes on:

- o Finance: Budget, actuals and simulations
- o Procure to Pay: Contracts and purchase orders
- o Order to Cash: Contracts and invoicing
- o Sourcing and workforce evolution
- o Compliance with Group Standards: Security, Audit and Operational Risk Management
- o Products KPIs: Roadmap, product catalogue, footprint, product performance tracking
- Meetings Governance: Preparation and organization of meetings, decks, minutes, review and distribution of processes
- Supporting and tracking the implementation of the new Target Operating Model
- Data gathering, and compilation, treatment, re