Business Analyst CRM

**Business Analyst CRM**

Tassin-la-Demi-Lune

Regular

**MERIEUX NUTRISCIENCES**

As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment and consumer goods. External growth has been a key pillar of our history with more than 40 acquisitions completed in the last 10 years.

If you want to contribute to an inspiring long-term purpose, to be part of a fast growing company on a high-value market with significant build-up opportunities, and to grow in an entrepreneurial and warm environment, **join us**

**YOUR DAY TO DAY LIFE**

We are looking for a **Business Analyst CRM** in 113 Route de Paris, TASSIN-LA-DEMI-LUNE 69160 FRA. Your mission will be to:
**Main missions**:
Within the IT Global Apps department, directly reporting to the Global Salesforce Product Owner, the Business Analyst will be involved in the deployment of the Core CRM Solution based on Salesforce, and provide support to the already deployed countries.

In the context of countries having deployed the Customer Portal (Experience Cloud), the Business Analyst will have to analyze impacts on business processes and business rules implemented.
- Gather the needs, ensure surveys and site visits,
- Organize and facilitate the workshops,
- Document the requirements,
- Build gap analysis, and close gaps,
- Communicate the Core model within the Group.

2. Contribute to define the Business requirements for the future country within a Core model approach for each domain, supporting the Global Salesforce Product Owner:

- Write user stories and business specifications in coordination with super users
- Organize weekly functional meeting and workshops with super users and review with business sponsors
- Draft regular reports
- Organize the test of the solution,
- Contribute to the master data preparation,
- Contribute to the preparation of the Go-live in the pilot entities,
- Ensure training of super-users on the new system.

3. Participate in the deployment of the Core model for each Customer Care in all entities interested.

**YOUR PROFILE**

This position requires good experience and advanced skills in business analysis, in a context of CRM deployment, ideally in Customer Care or any other business domains to provide recommendations to the project.

Advanced knowledge in IT systems and especially SalesForce Sales and Services would be a plus.

Incumbent is required to have:

- Strong leadership and assertiveness in order to lead people involved through change and new initiative.
- Robust innovative problem solving skills to work through complex problems
- Exceptional interpersonal skills and a collaborative style to effectively motivate people to achieve results within time constraints.

Soft Skills:

- Curious and open to work with international people
- Focused on delivery
- Change management
- Autonomous but good team player
- Fluent in French and English

Location: France, Tassin (69) (FR) with potential travels worldwide.

**WHY JOIN US?**
- Because you would contribute to an inspiring **Public Health purpose,** supported by long-term and visionary shareholders.
- Because you would have an **impact on our strategic pillars** that build on 50 years of experience and expertise.
- Because you would be part of a community of **an enthusiastic and skilled group of people** who love **co-building** together and serving a purpose bigger than them.
- Because you would be **welcome as you are**, in a diverse and open-minded environment that is rich in our singularities and differences.
- Because you would grow in an **international group of more than 8200 fantastic team members**, with plenty of opportunities to learn and share.

**Ready for the journey?