CRM Campaigns

**Company Description** LIVE THE MUSIC WITH US**

From a pioneer tech start-up created in 2007, Deezer has become one of the first French unicorns and the second largest independent music streaming platform in the world.

At sixteen years old, we’re only just coming of age. Now listed on #EuroNext, Deezer is a rapidly-growing, cutting-edge player in the music streaming market. If you want an environment where you can make your voice heard and be at the forefront of music and tech, look no further

We believe music is all about embracing the things that make us different.

Deezer is a vibrant community that celebrates uniqueness, diversity and individuality, and thrives on collaboration.

Our international and passionate teams pride themselves on being at the forefront of the music experience, going beyond streaming and helping the world to Live the Music. We’re constantly evolving alongside our customers, partners, artists and employees — striving to make Deezer the most personal and innovative streaming service in the world.

***Join Us**

You're customer obsessed and can't base any decision without data? Come join the Deezer CRM team We have taken our obsession for our users and injected it with new thinking and ways to disrupt how we do CRM. For this transformative organisation, we need a diverse team of CRM experts all dedicated to design, build and activate new ways to engage our users around our favourite topic - music. Beyond ideation and concepting, we need resourceful individuals who can dig into the how and thrive working in a dynamic environment to get things done.

**The role**

We are currently seeking a highly motivated individual to join our team as a CRM Campaigns Apprentice. In this role, you will have the exciting opportunity to develop tailored CRM campaigns to support engagement initiatives, making a tangible impact on our business’s goals. You’ll drive end-to-end processes to deliver innovative, personalised communications across all channels, with a high focus on testing & optimization.

You will have the chance of working closely with various departments within our organisation, including Marketing, Content, Artist Relations, Data and Copywriting/Graphic Design.

**What you will do**
- Ideate and execute CRM campaigns to boost engagement, leveraging music content. Own the development of these campaigns from end-to-end, including QAing to ensure an optimal delivery.
- Work closely with different teams across the organisation, to ensure the successful execution of CRM campaigns and alignment with company objectives.
- Be data-driven: Implement test and learn strategies to continuously improve campaigns' performance.
- Monitor, analyse and report on CRM performance metrics, and communicate learnings to the organisation.
- Find new and innovative ways to engage with users, effectively using our channel mix.

**Qualifications** This role is excellent for a person with**:

- Genuine enthusiasm for customers, a data-driven approach, and a creative mindset, with experience in project management.
- A real team player spirit, someone who enjoys working within an international team.
- Knowledge of CRM platforms (ideally Braze).
- Working proficiency in English.
- Passion for music and understanding of the streaming industry is a plus.

**Additional Information**
At Deezer, you can be your true self as we believe that #everyvoicematters. We strive to build an inclusive culture and foster a diverse environment. Because we care and want to ensure each employee feels welcome and safe at work, we continuously focus on fighting biases and helping diverse teams work well together through multiple learning opportunities, e-learnings and workshops right from the onboarding:

- Regular Diversity & Inclusion internal and external talks
- Dedicated employee work streams on Gender equity, Ethnicity & Culture, Disability and LGBTQ+
- Multiple e-learnings and mandatory training sessions for all managers
- English and French courses for all, so that everyone can connect and feel included

Beyond benefits like health insurance, transportation, we offer you extra perks like:

- A Deezer premium family account for free
- Access to gym classes
- Deezer parties several times a year and drinks every thursday
- Allowance for sports, travelling and culture
- Meal vouchers
- Great offices always located in dynamic and attractive districts, whether in Paris, London, Berlin or Sao Paulo
- Hybrid remote work policy

**If you want to learn more about life and culture at Deezer, please visit our Welcome to the Jungle page**here**