Customer Support Specialist

il y a 4 jours


Caen, France Insurte Temps plein

**About**:
**Insurte** est un courtier en assurance digital opérant à l'international.

Spécialiste de l'assurance voyage en ligne depuis **15 ans**, nous protégeons chaque année plusieurs centaines de milliers de voyageurs à travers le monde.

Insurte est la rencontre de deux expériences complémentaires : l'expertise dans le secteur de l'assurance et la connaissance des technologies web émergentes et des habitudes d'achat/consommation en évolution.

De cette fusion est née une conviction commune : bousculer les méthodes traditionnelles de protection des voyageurs. Et offrir l'expérience la plus simple, accessible et moderne en matière d'assurance voyage et santé à l'étranger. Couvrant tous les voyageurs, toutes les

destinations. Pour plus de sérénité.
- Soutenue par une équipe d'experts, Insurte est la solution offrant l'assurance voyage et santé la plus personnalisée pour tous, partout.

You will join our Customer Service team to maintain the quality of service we deliver to our customers while increasing significantly our activity.

As a **Customer Support Specialist**, your responsibilities will include:

- Assisting clients throughout the online subscription process.
- Processing policy enrollments, amendments, and cancellation.
- Ensuring thorough follow-up on client files until complete resolution of requests.
- Collaborating closely with other teams to maintain an optimal client experience.
- Suggest and implement process improvements.

**Preferred Experience**:

- Experience in a customer-interaction role, preferably in the tech or insurance sector.
- French and English fluent required.
- Competent in using digital tools like Zendesk (our customer support tool).
- Customer empathy and communication skills to connect with clients across different cultures.
- Demonstrate rigor, precision and autonomy.
- Take initiative and be proactive.

**Recruitment Process**:

- Screening with Antoine our Chief of Staff
- Meeting with Stéphane our CEO
- Interview and discussion about the role with Karine our more experienced CSS

**Additional Information**:

- Contract Type**:Full-Time**:

- Start Date**:01 March 2025**:

- Location**:Caen**:

- **Occasional remote authorized



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