Chargé de Clientèle Grands Comptes Temp. 1 An

The Opportunity:

Under limited supervision, process complaints and issues related to products or services. Assist customers with completing purchases, upgrades, and returns, and frequently provide advice and technical assistance as well. Identify common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.

L'opportunité

Rattaché à la Direction des Ventes France, en étroite collaboration avec nos ingénieurs-technico-commerciaux généralistes et nos équipes marketing & commerciale sédentaire, vous avez l’entière responsabilité du suivi des clients et assurez la relation avec les services internes.

Dans ce cadre, nous recherchons un Chargé de Clientèle Grands comptes.

Vos responsabilités- Réception - Emissions des appels clients- Traiter et prendre en charge les demandes clients en coordination avec les services internes- Assurer le traitement et suivi des commandes en partenariat avec les transporteurs, les fournisseurs ou les prestataires de services- Prise en charge des blocages de commandes- Traiter et suivre les réclamations selon les procédures définies.- En collaboration avec la vente, le client et les services internes, mettre à jour les données clients dans notre ERP et le CRM.

Ce que vous apportez- Niveau Licence L3 minimum ou Master à dominante commerciale, sans prérequis d'expérience - Qualités recherchées : orientation client, autonomie, rigueur et organisation- Niveau d’anglais Intermédiaire (B2 minimum) indispensable- Maîtrise des outils informatiques et du Pack Office

Pourquoi Avantor ?- Un intérim d'une année complète- Pas de prérequis d'expérience : nous formons et développons à nos métiers - Une entreprise à fort impact scientifique, où l'humain joue un rôle réellement important- Poste basé à Rosny-sous-Bois, télétravail partiel envisa

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
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