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Applied Ai Customer Engineer, Google Cloud
il y a 4 heures
Google welcomes people with disabilities.
**Minimum qualifications**:
- Bachelor's degree in engineering, computer science, AI, applied math, or a related field or equivalent practical experience.
- 10 years of experience in a customer-facing role in the enterprise technology space.
- Experience building integrations using one or more of the following languages (e.g., Python, Node.js, Go, or Java).
- Ability to communicate in English and one of the local languages fluently in order to manage client relationships in the region.
**Preferred qualifications**:
- Experience working with modern cloud architectures and technologies.
- Experience with Google Cloud's artificial intelligence solutions.
- Experience with contact center technologies and platforms (e.g., Avaya, Genesys, Cisco, Mitel, Twilio, Liveperson, etc.) or Cloud Contact Center solutions.
- Experience in business strategy, business development and translating customer needs into solutions.
- Ability to collaborate effectively across organizational boundaries and ambiguous, matrixed environments while building relationships to achieve business goals.
About the job
**Responsibilities**:
- Secure technical wins with EMEA customers, by showcasing the Google Cloud Customer Engagement Suite (e.g., Including Conversational Agents, Agent Assist, Conversational Insights and Google Contact Center AI Platform (CCaaS), etc).
- Build demos and presentations aligned with customers needs, run technical workshops, answer RFPs and serve as the lead technical expert for the customer opportunities.
- Understand customers needs to create technical workshops, create and present content, build demos or small POCs to illustrate customer value, and support customers post-sales to ensure continued success.
- Work with the peers in the Google partner team, build and nurture a community of AI partners and practitioners for Applied AI across EMEA.
- Ensure field readiness on the Customer Engagement Suite and contributing technical expertise to internal training and the internal and external Applied AI community through presentations, demos, or technical assets.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See alsoGoogle's EEO Policy andEEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing ourAccommodations for Applicants form.
