Trade-in Operations Intern

Hi, we’re Back Market. We’re here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new. Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. Our mission is simple: to do more with what we already have. Are you ready to join us? **The Trade-In service enables customers to sell their old devices (smartphones, tablets, gaming consoles) to the Back Market’s network of professional refurbishers.** This is great for the consumer who can reclaim cash for their old device and prevent the accumulation of e-waste in our landfills. Trade-In is also a key pillar for Back Market as it facilitates the sourcing of tech devices to be refurbished and sold on our website. As an Trade-In Operations Intern, you will be exposed to a large variety of business topics and will have daily interactions with members of the Trade-In team and many other Back Makers to lead your projects to success. You’ll also take part in and contribute to all team meetings and reviews. We offer 3 roles (_to choose from at the end of the process_) - **Customer Operations**: ensure a smooth & satisfying experience for customers selling on our platform, by improving efficiency of current processes and tools and building improved experiences. Notably includes customer care, logistics, fraud management and payment. - **Seller Operations**: ensure a smooth & satisfying experience for refurbishers sourcing with the Trade-in service by improving efficiency of current processes and tools and building improved experiences. Notably includes seller onboarding, optimization of prices, growth & quality monitoring. - **Expansion Operations**: support growth in key countries & categories by improving customer & seller operations, and participate in the launch of new services (recycling, partnerships,) **Your Mission (If You Accept)**: Some missions can differ a bit depending on the scope choosen (Customers, Sellers or Expansion).- - Play a key role in ensuring Trade-In performance reaches targets on a daily / weekly / monthly basis by: - Tracking and monitoring KPIs to help the team understand performance drivers and take relevant actions: you will support the team in regular reporting, one-off analyses on specific topics and continuous improvement of reporting and tools - Being in charge of key operational processes and checks to ensure a steady performance and customer satisfactionSupport the team on major projects - examples of projects and topics you could work on: - Improving efficiency through automation (simplify / automate processes, reportings, analyses, alerting) - Build new or improve existing processes, tools and reports on ad-hoc projects (quality control, customer care, pricing,) - Participate in structuring large projects by identifying opportunities (benchmark, research,), setting up action plans, identifying stakeholders (within teams such business development, marketing or product), defining timelines and success factors and regularly following up on progress **You’re At The Right Place If**: - You are looking for a 6-month internship - ** English is no-brainer**(fully professional capability). If you’re extra cool and speak more languages (French, German, Spanish), bonus points for you - ** Expansion Operations role: English and French are mandatory**: - You have advanced analytical and data manipulation skills and exceptional attention to written, visual, and quantitative detail - You have advanced Gsheet skills (incl. pivot tables, complex formulas,) ; you have basics of SQL - or willingness to learn during the internship ; VBA, Zapier and any automation or visualization tool/software is a big plus - You are eager to test and learn by yourself and to proactively identify areas of improvement and implement solutions - Ideally you have previous experience as a business analyst, country or category manager, operations manager (logistics, customer care,), seller success manager, investment banking or consulting intern/junior and you are looking for a hands-on experience allowing you to have a concrete impact on the business. **About The Internship**: - Start date: July 2025 - Duration : 6 months - Full-time internship (35h/week) - Location for Customers & Sellers Operations roles: Paris (France) or Bordeaux (France) or Barcelona (Spain) - to be discussed.- >> Expansion Operations role: Paris only. **Recruitment Process**: - Video-call Interview with the Talent Acquisition Specialist - Business case (live) with a member of the team - Skills & cultural fit interview with the direc