Customer Success Manager

il y a 2 semaines

Lyon, France ncScale Temps plein

ncScale is a startup developing a Saas allowing companies to optimize security and life cycle of their no-code apps. ncScale just raised $2.6M with two well-known investment funds, Kima and Elaia.

Our brand new office are near the Part-Dieu train station at 15, rue des Cuirassiers in the 3rd Lyon district, and our almost fifteen team members are dispatched all around France.

**Why us?**
- You will be **one of the first customer success** in a startup whose wish is to **become a Unicorn**
- You will work in an **International** **Environment**, with customers all around the world (US, Europe,...)
- You will join a **dynamic** team with high ambitions, in a relaxed and a **benevolent** atmosphere
- ** Onboarding our users in both French and English**
- Making sure our tool is **installed correctly**
- **Creating conten**t to lead to autonomous installation
- **Reporting** after each onboarding and **maintaining the CRM up to date**
- ** Relay to R&D** team observations and suggestions to improve our solution
- ** Organizing offline events**

**Who are you?**
- You have **good interpersonal skills** and **team** **spirit**
- ** Fluent in English**
- ** Versatile, Meticulous, persistent, autonomous, and curious**
- You are willing to **throw yourself into a young and dynamic startup**
- Knowledge of **no-code tools** - Bubble, Make, Airtable
- Knowledge of **code good practices** would be a plus

When : Position available immediately

Where : Ideally Lyon, FR - full remote is possible

What : Full-time, permanent contract (_CDI_)

Status : employee

Salary : €35k-40k depending on profile

Benefits : Flexible time schedule, the company pays for 70% of insurance policy, transport

**Selection question** : Shortly tell us what are your motivations and why would you be the perfect match for this position **_(mandatory question)_

**Process**
- First meeting with Margaux, our Office Manager
- Meeting with Benoît, our CEO and co-founder
- Practical case

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