Manager, Program and Student Services

**Who We Are**:
At CEA CAPA, we believe that studying and interning abroad is a transformative experience that goes beyond academics. By immersing oneself in a new culture and community, students gain valuable skills and perspectives that can shape their future. That's why we're committed to providing unparalleled academic, professional, and cultural experiences abroad, with a focus on student support every step of the way.

A sense of belonging is fundamental to the mission, structure, and operations of CEA CAPA. We strive to provide a work environment that celebrates difference and is free of implicit and explicit bias. We seek to hire employees representing diversity in all forms and work to support all employees to achieve at the highest level. Employment is based on a person’s professional qualifications and competence.

**Your Role**:
The role plays a critical role in the successful planning, management, and delivery of career, internship, and academic programs for Paris. This role requires close collaboration with in-country teams, vendors, university partners, and internal departments to ensure high-quality student experiences. The Manager is responsible for overseeing daily program operations, staff management, vendor relations, and continuous improvement initiatives.

**What You’ll Do**:
Program & Student Support
- Plan, implement, and evaluate academic program activities, ensuring alignment with CEA CAPA’s organizational goals.
- Provide leadership in student services, including housing, orientation, and co-curricular activities.
- Act as a point of contact for students, providing support and addressing concerns throughout their program experience.
- Collaborate with Student Affairs to ensure student well-being and resolve issues promptly.

Cross-Departmental Collaboration
- Work with other departments, including Academic Affairs and Operations, to ensure seamless program experiences.
- Participate in cross-departmental projects to enhance program quality, consistency, and innovation.
- Share best practices across locations to drive program excellence and improve student outcomes.

Vendor & Stakeholder Management
- Manage relationships with local vendors and service providers, ensuring service quality and fair contract negotiations.
- Collaborate with external stakeholders, including university partners, to meet program goals.

Staff Management
- Recruit, train, and develop staff to ensure high-quality program delivery.
- Conduct regular performance evaluations, offering constructive feedback and encouraging professional growth.
- Foster a collaborative and inclusive team environment.

Financial Management
- Assist in budget development and financial oversight to meet program goals while ensuring resources are used effectively.
- Monitor expenses and implement cost-control measures.
- Oversee timely and accurate processing of invoices and payments related to program activities.

Program Development
- Contribute to enhancing program offerings and identifying new opportunities for growth.
- Customize programs to meet the specific needs of partner institutions or student groups.
- Stay informed about trends in international education and career services to guide innovation.
- Bachelor’s degree in a relevant field (Master’s preferred).
- 5+ years of experience in program management, career services, or internships, ideally in an international education context.
- Authorization to work in France.
- Fluency in written and spoken English and French.
- Demonstrates expertise in managing business operations and administrative tasks with precision.
- Consistently identifies creative approaches to overcome challenges.
- Adept at building relationships, navigating complex discussions, and reaching mutually beneficial agreements.
- Thrives in dynamic environments, quickly adjusting to changing priorities and maintaining focus under pressure.
- Committed to meeting and exceeding deadlines while maintaining high-quality standards.
- Proactively identifies root causes of challenges and implements strategic, long-term solutions.Note: This role profile is intended to provide an overview of the key responsibilities and qualifications for the position. It is not exhaustive, and the role holder may be required to undertake additional tasks and duties, as necessary and in line with evolving business needs. Any proposed permanent modifications to this role profile will be made in consultation with role incumbents, and relevant stakeholders in accordance with applicable policies and legislative requirements.
- Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from