Knowledge Specialist

il y a 5 jours

Paris, France Sendinblue Temps plein

We have a team of more than 600 employees representing over 67 nationalities spread across seven offices located in Paris, Berlin, Sofia, Noida, Bengaluru, Seattle and Toronto.

**General mission of the position:
Do you love to explain technical concepts to people and popularise content?

Do you want to have a real impact on helping people?

Are you organized, meticulous, curious, and eager to learn? Then this position is for you

We are looking for a Knowledge Specialist to join the Product Team to help us build the perfect help center. You will work on Sendinblue’s help center, writing, updating, and maintaining the different help articles.

You will also take care of internal projects to improve the internal processes and the visibility of the help center. The team is brand new, and there are a lot of things to implement, which is pretty exciting

Sendinblue has more than 300,000 clients around the world, and the self-service offer (help center) is key to keep our customers happy. Every article we build in our help center has a real impact on our customers’ use of the product and daily lives.

**As a Knowledge Specialist, you will**:

- Design, organise, and improve our help center articles
- Review existing help articles to make sure the content is up to date
- Engage with engineers, product managers, and support team members to ensure the accuracy of the articles
- Actively contribute to maintaining and improving the product
- Listen to our customers and plan the improvements they’re asking for
- Make sure everybody in the company always have the same level of information on the product and help center part

**What will contributes to your success**:

- Master's degree level
- You can speak English fluently
- At least 1 / 2 years of experience in technical writing or support, ideally for a SaaS tool
- Analytical mind
- Organisational skills, precision, patience
- Understanding of the technical part in deep when needed; and knowing how to popularise technical concepts
- Good sense of design and what make a great UX

**What we offer**:

- A unique opportunity to join an international and collaborative scale-up environment in a hyper-growth context
- The chance to grow your professional and technical skills, with real room for career progression
- SIBOP: all Sendinblue employees are granted our shared ownership plan - the more Sendinblue will be evaluated, the more you will get
- Meal vouchers - Swile (12,5 € per day)
- Excellent private health care, of which 70% is covered by the company
- RTT
- Bi-annual global company offsite; inter-office trips (when the current sanitary situation permits)
- Work's council benefits (HelloCSE)
- Very competitive referral program
- Second parent leave: 1 month of fully paid leave
- English and French classes, and over 155000 courses available on Udemy Budget to support your workspace at home
- A modern office in a central location with free fruits, drinks & lots of fun activities
- Relocation package and visa sponsorship for international talents..and more

Timeline and details of the hiring process will be shared by the TA team during the first call.

Sendinblue values work-life balance and offers flexible working hours and remote work. The majority of our teams will be working mostly remote and others will follow a hybrid model depending upon the nature of the job. This policy is based on a mutual understanding between Head of, Managers and Team Members.

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