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Solution Advisor Senior Specialist
il y a 2 semaines
**We help the world run better**
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
**What you’ll do**
Drive customer success and revenue growth by aligning SAP solutions with customer needs, fostering early engagement, and delivering impactful experiences that maximize customer value and ensure high renewal rates.
**Account team Engagement**:
- Engage customers early in the sales cycle, matching needs to SAP Customer Experience and partner solutions, and advising account teams on opportunities based on success probabilities and strategic account positions
- Manage the business process discovery to provide a foundation for the solution recommendations and support the business capability mapping, technical discoveries, and the case for change.
- Support new sales and adoption by providing solution-specific expertise and competitive differentiation.
- Provide expertise to the account team and to the development of the account strategy.
- Contribute to creation of overall theme and competitive differentiation (value wedges) and execute dry runs.
- Develop and deliver compelling stories and demonstrations that illustrate differentiated business outcomes, utilizing standard messaging and digital assets throughout the customer journey
- Collaborate with customers and partners to co-create an agreed-upon SAP vision, aligning messaging and gaining customer trust
- Ensure world-class customer experiences in critical segments, driving adoption and consumption to maximize customer value
- Continuously explore and communicate the added value of SAP solutions to each account, supporting the process of value expansion and increased revenue.
**Customer Lifecycle Engagement**:
- Effectively transition the deal to on-boarding teams / partner / Field Services/ Customer Success.
- Drive adoption by continuing to sell the vision and impact of SAP's solutions post-selection.
- Provide expertise through the customers' successful deployments and realization of value, as required.
**What you bring**
- advanced technical or business skills and special knowledge in Customer Experience area (CRM, Service, Commerce and/or Marketing)
- understanding of the lead-to-cash process, experience with complex Retail process analysis and mapping is a plus
- individuals with a customer focus have developed the acumen to cultivate and develop lasting customer relations
- Ability to work collaboratively in a team-oriented environment while being self-motivated to take initiative
- Ability to engage through storytelling
- Fluency in French and English
- at least 5 years experience with increasing amount of responsibility
**Meet your team**
Our Customer Experience team at SAP is a dynamic and collaborative group of professionals dedicated to enhancing the customer journey through innovative solutions. Comprised of talented individuals with diverse backgrounds in technology, business, and customer service, our team thrives on creativity, teamwork, and a shared passion for delivering excellence. We foster a supportive and inclusive environment where everyone's ideas are valued, and continuous learning is encouraged. Joining our team means becoming part of a forward-thinking group that is committed to driving meaningful business outcomes and exceptional customer experiences
**#SAPCSCareers**
**Bring out your best**
**We win with inclusion**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 415612 | Work Area: Presales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
