Flight Ops Services Delivery Manager

Function

Customer Experience
- Location
- Toulouse, France- Reference
- Contract type
Permanent- Working time
Full-timeNAVBLUE, an Airbus Company, is currently seeking a **Flight Ops Services Delivery Manager** to join our growing team.

Navblue is a trusted partner for 500+ customers worldwide, providing Flight Operations solutions and services for Airlines.

The scope of Services provided by NAVBLUE includes:

- Operational Documentation Management (Ops Manuals)
- Electronic Flight Bag (EFB) Management
- Flight Data Analysis
- Load & Trim Sheet Package
- Aircraft Performance Services including Airport and Obstacle Database (AODB), Flight Planning performance, RTOW charts, etc

**Your role and responsibilities**:
The **Flight Ops Services Delivery Manager** ensures the proper execution of Services, in line with the NAVBLUE strategy, and ensures commitments are met in terms of time, cost and quality. The job holder will
- Interface with the customers, understand their needs and expectations in terms of deliverables
- Contribute to the Service contract
- Coordinate, follow-up delivery of the Service and ensure customer satisfaction
- Share its experience and knowledge to enhance the NAVBLUE solutions and services

**EXPERIENCE**
- 10 years of relevant work experience from the aviation or aeronautical industry in an appropriate position:

- Worked for an OEM with experience in customer service, or
- Worked for an airline, service provider in flight operations, training or equivalent department.

**REQUIRED EDUCATION AND SKILLS**
- Educated to a 5-year engineering degree level (or equivalent)
- Good knowledge of aircraft flight operations (weight and balance, aircraft performance, flight ops documentation, Electronic Flight Bag, etc )
- Knowledge of Airbus software: LTS, PEP, PERF ADMIN, FODM, FlySmart+ Gateway,...
- Superior analytical and problem solving skills
- Strongly focused and self-motivated to overcome challenges to deliver on time and on quality
- Flexible, adaptive approach with strong customer focus
- Project management
- Negotiation level of English
- Ability to work within a team and team spirit
- Communication skill
- Pilot knowledge could be a plus

**TRAVEL REQUIRED**
- Occasional travel internationally

**SELECTION AND HIRING COMMITMENT**

We thank all applicants for applying. Only selected applicants will be contacted.

**ABOUT US**:
NAVBLUE, an Airbus Company, is a leading global provider of flight operations solutions, including aeronautical charts, navigation data solutions, flight planning, aircraft performance software (take-off/landing, weight and balance), and crew planning solutions. You’ll be able to shape the future of the digital aviation industry by working on several of the best in the industry flagship products enabling pilots, dispatchers, flight engineers and other aviation personnel on a daily basis to deliver safe, efficient, and reliable flight operations all over the world. You’ll have the opportunity to support millions of flights each year and help NAVBLUE customers maximize efficiency, reduce costs, ensure compliance with complex national and international safety regulations, and effectively deliver their services.

You’ll join a team with a focus on digital and collaborative innovation that is passionate and customer-focused. Over the last few years, Airbus has been supportive of various initiatives such as Going Digital, Performance Based Navigation Services, Air Traffic Management Modernization Programs, FlySmart on iOS and other digital projects related to new aircraft technologies; the launch of NAVBLUE was therefore a natural step to further develop its Flight Operations and Air Traffic Management Portfolio.

NAVBLUE is a fully owned subsidiary of Services by Airbus, fueled by the agility of Airbus ProSky and Navtech (acquired in 2016), and the pioneering spirit of Airbus, NAVBLUE was created in July 2016 with one mission: _lead aviation into the digital age._

NAVBLUE is based in Hersham (UK), Cardiff (UK), Toulouse (France), Waterloo, ON (Canada), Bangkok (Thailand), Malmö (Sweden), and Gdańsk (Poland) with other offices all around the world.