Support Technician

This position is hired through the OECD SmartRecruiters platform:
**Main Responsibilities**
- Troubleshoot and resolve issues related to Microsoft Azure services, including virtual machines, storage, and networking.
- Assist with the setup, maintenance, and troubleshooting of servers, including Windows Server environments.
- Support and maintain IT infrastructure, including Azure Active Directory, Intune, and related Microsoft cloud services.
- Perform software installations, updates, and patches for Microsoft products and services.
- Assist in the management of user accounts and permissions within Azure Active Directory and other Microsoft systems.
- Collaborate with Level 1 support staff to ensure timely resolution of issues and escalate complex problems to Level 3 support or other specialized teams as needed.
- Document and track all support requests and resolutions using the company’s ticketing system.
- Conduct regular system and network monitoring to ensure optimal performance and identify potential issues.
- Provide training and support to end-users to enhance their understanding and use of Microsoft cloud services.
- Participate in the deployment and support of new Microsoft technologies and projects as required.

**Qualifications**

**Academic and Professional Background**
- Associate or undergraduate degree in Information Technology, Computer Science, or related field, or equivalent experience.
- 2-4 years of experience in an IT support role, with at least 1 year in Level 2 support focusing on Microsoft cloud services.
- Proficiency in network troubleshooting, including knowledge of TCP/IP, DNS, DHCP, and VPN technologies.
- Experience with Active Directory and Microsoft Intune.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to work independently and as part of a team.
- Relevant certifications (e.g., Microsoft Certified: Azure Administrator Associate, Microsoft 365 Certified: Modern Desktop Administrator Associate) would be an advantage.

**Additional Information**

Core Competencies
- OECD staff are expected to demonstrate behaviours aligned to six core competencies which will be assessed as part of this hiring processes: Vision and Strategy (Level 1); Enable People (Level 1); Ethics and Integrity (Level 1); Collaboration and Horizontality (Level 2); Achieve Results (Level 1); Innovate and Embrace Change (Level 2).
- To learn more about the definitions for each competency for levels 1-3, please refer to OECD Core Competencies.

Languages
- Fluency in one of the two OECD official languages (English and French) and good knowledge of the other, with a commitment to reach a very good working level.

**Contract Duration**
- One year (with the possibility of renewal up to 2 years)

**Salary Information**:

- T3 bracket/1: 2880 EUR/month

**Closing Date**

The OECD promotes an optimal use of resources in order to improve its efficiency and effectiveness. Staff members are encouraged to actively contribute to this goal.

**Job Types**: Full-time, Temporary
Contract length: 12 months

Pay: 2,880.00€ per month

Work Location: In person

Application Deadline: 06/10/2024