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Technical Service Engineer
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Location: Berre l'Etang Cedex, Bouches-du-Rhône, FR, 13131- Req ID: 84343- Facility: Berre-6951/FR41- Department: Consumer & Industrial Tech Service- Division: Global APSToday, the Berre site is entering a new dynamic by working on common objectives and projects. Decarbonization, sustainability, circularity are at the heart of LyondellBasell's vision, constituting our strategy. Moving in this direction requires transforming and anchoring new processes in our corporate culture. The idea generation aims to allow the site to reveal its potential, and to continue to write history in a perspective of sustainable value creation. This new dynamic is accompanied by a campaign to recruit talents wishing to contribute to the evolution of the company.
As part of our activities, we are looking for a **Technical Service Engineer** (F/M)** for our petrochemical site in Berre.
**Principale Accountabilities**:
**The position is 100% home office, with a mandatory French location.**
- Develop and manage the introduction of new and improved products into the market in co-ordination with NBD, R&D, marketing and asset management. Support planning and execution of MPC’s and subsequent customer trials/approvals.
- Establish strong network with internal and external key stakeholders including leading customers, machine manufacturers, research institutes and OEM’s - opinion makers, key stakeholders and industry forums.
- Provides high quality, effective technical support to assigned commercial accounts under own responsibility.
- Resolves technical customer complaints in a timely manner.
- Oversee the maintenance of product specifications, product data sheets, PSB and provision of data as required for other product stewardship or legislative matters. Ensure data on customer portal is of high quality and current.
- Support customers in optimizing use of APS products, explaining product properties and processing capabilities, appropriate value in use positioning, supporting product trials and investigating customer complaints and processing issues, co-ordinating with sales and marketing as appropriate and maintain and up date CPS
- Conducts regular visits at plants, tech departments, quality managers of customers to develop strong relationship at plant level and local technical departments, to learn customer needs, to identify business opportunities and to propose APS solutions if required attends trials to support the customer.
- Works with customers to ensure the effective introduction of new products through trial/testing support and promotion of product’s benefits.
- Acts as project owner for agreed customer specific projects.
**Core Competencies**:
- Driven by personal vision; has been exposed to customs and practices beyond his/her own culture; motivates and inspires others; is able to exert influence through persuasion, personal credibility and convincing arguments.
- Getting Results and Added-Value Focus: Able to meet challenging objectives in an efficient and effective way. Contributes to the goals and the profitability of the company by getting the right things done in the right time at the lowest possible costs. Actively seeks business opportunities that provide the Company with a high added value.
- Openness and Willingness to Learn: The aptitude actively to explore new ideas that can enhance performance, taking in new knowledge as he/she goes. This can only occur when the individual maintains an open attitude in all respects, removing any barriers to learning and development. Essential is an eagerness to discover the unknown while not being afraid to challenge long-standing beliefs, even if this means going against the crowd.
- Adaptability and Facilitating Change: Able to become comfortable in new circumstances as fast as necessary, constructively discussing the need and manner of change, and supporting decisions that are taken.
- Communication Skills: Able to work effectively with senior managers from diverse cultural backgrounds; seeks input and involvement of others in matters requiring wide support; builds consensus around complex issues; communicates messages in a clear way that does not leave room for ambiguous interpretation.
- Teamwork Attitude: Willing to strive together to realize solutions as a team; looks for the common interest; aspires to reach answers to problems and solutions driven by the Company's interests.
**Functional Competencies**:
- Problem solving, getting things done, communication and sharing and working with others.
- Personal drives inquiry and collaboration. High customer orientation.
- Knowledge and understanding of the APS Quality Management Procedures and the APS policies on Product Risk Management.
- Ability to identify new business opportunities and to turn into commercial success
- Ability to operate in a technical and commercial environment and translate knowledge of LyondellBasell’s products into benefits for the customer.
- Ability to build and maintain networks with
