Client Program Manager

**L'entreprise** Give meaning to your career by shaping a sustainable future with mylight150. By joining our teams, you will have a real impact on the energy transition and actively contribute to our mission: making solar the primary energy source in Europe.**

mylight150, a manufacturer of future energy solutions, develops technologies and software for solar self-consumption and energy management. We are at the forefront of photovoltaics and electricity consumption control.

As a green electricity supplier to over 10,000 households, we develop tailored solutions to reduce home electricity bills by at least 50%. The group relies on a sales and distribution network to deliver our products to HVAC professionals and companies across France, Spain, Romania, and Switzerland.

With over 100 open positions in 2024, various career paths, and operations in 4 countries, we are seeking numerous talents. If you're looking to join a company with a positive impact, while thriving in a fast-growing environment (with €100 million raised in 2023), join us
**Description du poste**
Reporting to the Head of Product Marketing, the Client Program Manager is responsible for creating, managing, and monitoring programs aimed at improving engagement and satisfaction across various client segments (mostly photovoltaic installers)

This role requires a deep understanding of the specific needs of each customer segment and the implementation of tailored strategies.

**Key Responsibilities**

**Customer Needs Detection and Analysis**:

- Identify the specific expectations of our key accounts, new customers, and other segments, particularly the “long tail.”
- Collect and analyze data to personalize support programs.

**Program Development and Management**:

- Key Accounts: Develop advanced training and engagement programs for experienced installers to deepen their knowledge of our offerings and strengthen loyalty.
- New Customers: Design intensive training and support programs to assist first-time buyers in becoming familiar with our products.
- Other Customers: Implement engagement initiatives tailored to diverse needs, fostering long-lasting relationships with the brand.

**Program Monitoring and Optimization**:

- Carefully measure the effectiveness of programs and adjust strategies accordingly.
- Conduct regular follow-up with clients to assess satisfaction and identify opportunities for improvement.

**Cross-Department Collaboration**:

- Work closely with the sales, product, marketing, and support teams to coordinate actions and ensure a consistent customer experience.
- Participate in defining business priorities and aligning initiatives with company objectives.

**Profil recherché** Experience**
- 5+ years of experience in Product Marketing, Strategic Marketing or Complex Project Management, in an agile and demanding environment.
- Experience in the energy sector is a plus.

**Skills and Qualifications**:

- Proven experience in client program or account management, ideally in a B2B environment.
- Excellent communication skills, with the ability to engage with various stakeholders.
- Analytical skills and the ability to interpret data to drive decision-making.
- Self-motivated, organized, and capable of managing multiple projects simultaneously.

**Contractual Conditions**
- **Contract Type**: Permanent (CDI)
- **Compensation and Benefits**: Compensation ranging between 50k€ and 70k€, Meal vouchers, RTT (additional paid leave), Health Insurance.
- **Work Location**: Lyon 6 (69).
- **Recruitment Process**:

- Video interview with a member of the Talent Acquisition Team
- Video interview with the Head of PMM
- In-person interview at our offices: Use Case discussion with our Head of PMM (and CMO)
- Last Round with our CMO