Customer Operations Manager

Company Description

Streem Energy provides innovative SaaS solutions for renewable asset management. Our customers are all along the power value chain: ranging from renewable energy producers, power aggregators or energy suppliers.

Through our expertise in artificial intelligence, interface design and our deep knowledge in renewable energy generation and power market mechanisms, we build models that generate actionable insights to manage new sources of energy. Our cloud platform communicates in real-time with thousands of renewable energy assets and we are on a very busy roadmap to push the renewable energy revolution forward

**Job Description**:
We are seeking a highly motivated and experienced individual to join our team as a Solutions Implementation CSM. You will be responsible for ensuring the successful implementation of our SaaS solutions to our new clients and to maintain the quality of data on the day-to-day.

The Customer Operations team is at the core of Streem’s day-to-day business, constantly liaising between our tech team, our product manager and our clients and commercials.

**Responsibilities**:

- Lead end-to-end project management of the solutions implementation process for our new clients.
- Work closely with our sales and technical teams to ensure a seamless onboarding experience for new clients.
- Establish a deep understanding of our clients’ business objectives, requirements, and KPIs.
- Develop and execute project plans that align with client goals and objectives.
- Act as a strategic partner to our clients, advising them on best practices and identifying opportunities to optimize their use of our solutions.
- Build and maintain strong relationships with clients, acting as their advocate and ensuring their satisfaction.
- Continuously monitor and report on project status and success metrics.
- Ensure customer satisfaction by providing excellent customer support before, during, and after the deployment of Streem Energy's solutions with the rest of the Customer Operations team

**Qualifications**:

- 3 years of experience in project management, consulting and/or customer support, ideally in the SaaS or energy industry
- Strong interest for the renewable energy market and the green transition (previous experience in the energy market would be a plus)
- Strong project management skills, with the ability to effectively manage multiple projects simultaneously while adhering to deadlines and budgets
- Excellent communication skills, with a demonstrated ability to communicate with clients at all levels and to solve problems effectively
- Strong analytical and technical skills with an ability to define, analyse, challenge or be challenged on complex dataset. Some basic knowledge of data collection and analysis tools are expected with a strong willingness to learn and improve in this area
- Strong organisational and time management skills, with a keen attention to detail

Additional Information

At Streem Energy, we take pride in offering a dynamic and stimulating work environment, where each team member is encouraged to bring their ideas and contributions. We do offer:

- an entrepreneurial environment
- an international team with many different nationalities
- an already developed client base waiting for us to develop more features

**Perks & Benefits**

At Streem, we believe that our employees should be fairly rewarded, directly benefit from the success of the company, and enjoy an open and flexible work environment that can adapt to their personal constraints.

In practice, this means:

- Flexible Office. We have offices in the centre of Paris (close to Gare de Lyon to ease the commuting) with a remote work policy to best accommodate your needs.
- All the tools you need. Top of the range equipment that suits your habits and ways of working.
- A comprehensive healthcare insurance

**Streem Energy is an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of sex, race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.**

**What's next ?