Customer Operations Associate
il y a 6 jours
OverviewReporting to the Customer Operations Manager you join the Customer Operations team as an apprentice for 12 months. Youll support daytoday customer operations protect our service levels and help improve our processes tools and knowledge base.ResponsibilitiesRun daily customer support operations (email, chat) via Intercom: triage, prioritization, SLA awareness and response quality.Support and enable the Support team (organize meetings with the team; review answers from our Customer Care team to ensure excellent CSAT).Maintain macros / templates and keep the Help Center up to date to reduce contact volume.Help the Customer Operations Manager track core KPIs (CSAT, backlog, contact drivers).Assist with refunds / returns / exchanges in Shopify following our playbooks and applicable regulations.Escalate issues to the right teams when needed and follow through to resolution.Be curious about and experiment with new AI tools to boost quality and efficiency (we use internally); document learnings and standard operating procedures (SOPs).Tooling / logistics context: Intercom; Shopify; Orderdesk (dispatch); 3PL environments (third-party logistics providers bridging merchants and end customers).Required ExperienceICKey SkillsBusinessInformation ManagementAccountingCorporate Risk ManagementFacultyJmsEmployment TypeContractExperienceyearsVacancy1 #J-18808-Ljbffr
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Customer Service Associate I
il y a 6 jours
Paris, France Dollar Tree Stores Temps pleinJoin to apply for the Customer Service Associate I role at Dollar Tree Stores2 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Associate I role at Dollar Tree StoresWe’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to,...
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Senior Operations Associate
il y a 5 jours
Paris, France Roundtable Temps pleinJoin to apply for the Senior Operations Associate (M/F) role at Roundtable. About Roundtable Roundtable is aiming to revolutionize private asset management by building a social platform to democratize investments in alternative assets in Europe (start‑ups, private equity, art, crypto‑assets, etc.). 🎯 Our Vision Alternative asset classes will grow fast...
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Customer Success
il y a 6 jours
Paris, France Malt Temps pleinA leading freelance marketplace in Paris seeks an Operations Associate to manage client operations and ensure seamless service delivery. This role includes driving project renewals, serving as the primary contact for clients, and mastering contractual compliance. Ideal candidates have experience in Customer Experience or Account Management, proficiency in...
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Customer Success Associate
il y a 1 semaine
Paris, France Mollie Temps pleinAt Mollie we have a fantastic opportunity for you to be part of our Customer Success Management team and to accelerate the growth of our existing customer base. Are you the highly driven and ambitious Customer Success Associate we are looking for? **Hi, we are Mollie!**: Our mission is creating a greater playing field for everyone. By offering convenient,...
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Operations Associate
il y a 6 jours
Paris, Île-de-France Structure Temps pleinWe are looking for an Operations Associate to help run and continuously improve the systems and processes that keep our business moving. You will partner with cross-functional teams (Operations, Finance, People, and Leadership) to streamline workflows, strengthen controls, and improve the day-to-day experience for internal teams and customers.This is a...
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Operations Associate
il y a 6 jours
Paris, Île-de-France ZeroDays Temps pleinWe are looking for an Operations Associate to help run and continuously improve the systems and processes that keep our business moving. You will partner with cross-functional teams (Operations, Finance, People, and Leadership) to streamline workflows, strengthen controls, and improve the day-to-day experience for internal teams and customers.This is a...
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Customer Care Associate: Growth
il y a 5 jours
Paris, France LIZY Temps pleinA leading car leasing platform in Paris is seeking a Customer Care Associate to enhance relationships with customers and improve care processes. Candidates should have 1-2 years of experience in a digital company, a customer-focused mindset, and fluency in both French and English. This is a dynamic role that requires driving improvements and managing...
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Operations Associate
il y a 5 jours
Paris, France Wheely Temps pleinJoin to apply for the Operations Associate - Acquisition role at WheelyWheely is not a traditional ride‑hailing company. We are building a platform with user privacy at its core while successfully scaling a five‑star service to millions of rides across multiple cities.As the Operations Associate, you will lead the charge in acquiring and ensuring the...
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Operations Associate
il y a 5 jours
Paris, France Wheely Temps pleinWheely is not a traditional ride-hailing company. We are building a platform with user privacy at its core while successfully scaling a five-star service to millions of rides across multiple cities. As the Operations Associate at Wheely, you will have the opportunity to lead the charge in acquiring and ensuring quality among our top-rated chauffeurs. You...
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Senior Operations Associate
il y a 4 jours
Rue du Sentier, Paris, France Roundtable Temps pleinAs a Senior Operations Associate, you'll be at the heart of Roundtable's engine, ensuring operational excellence and smooth execution for our clients' investment vehicles.Your mission will revolve around two main pillars: Client RelationsYou'll assist and guide clients (from founders to investors) throughout the entire process:You will assist, advise and...