Specialist, Sales Support
il y a 6 heures
**Sales Support Specialist - Paris, France**
Are you passionate about helping others and providing world-class customer experience? Are you ready to unleash your potential in a global business that is committed to moving money for better? Join Western Union as a Specialist, Sales Support.
**Western Union powers your pursuit**
As a Sales Support Specialist, you will be responsible for providing support to the sales force team in France. We’ll look to you to proactively provide the necessary sales reporting and client support to allow the sales team to prioritize their time on selling and customer contact.
**Role Responsibilities**
For this role, you’ll utilize Microsoft Excel and Salesforce extensively. In addition, you will process client refunds, repurchases and collaborate with the investigation team to ensure quick and timely payment resolutions. Using your keen eye for detail and accuracy, you’ll ensure all relevant information is accurate and completed correctly and provide direct client support when needed. You’ll be providing customer support through merchandising and promoting Western Union services, to ensure maximum usage and revenue development.
- Utilize Microsoft Excel and Salesforce for reporting.
- Process client refunds, repurchases and collaborate with the investigation team to ensure quick and timely payment resolutions.
- Ensure all relevant information is accurate and completed correctly and provide direct client support when needed
- Provide customer support through merchandising and promoting Western Union services, to ensure maximum usage and revenue development
**Role Requirements**
- Experience working with customers preferably in a sales or customer service environment
- Team player, you can establish effective relationships and partnerships with ease
- Strong knowledge in Microsoft Excel, PowerPoint and Word (Salesforce is a plus)
- You must possess at least a high school degree. A university degree is preferred
- Strong written and verbal communication skills in the French and English languages
We make financial services accessible to humans everywhere. Join us for what’s next.
Western Union is positioned to become the world’s most accessible financial services company — transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
**Benefits**
Your France specific benefits include:
- Comprehensive life & medical coverage
- Luncheon Vouchers
Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
Estimated Job Posting End Date:
07-26-2025
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