Tourism Sales Agent

We are a tour operator specialising in the creation & organisation of holidays in Europe, mainly in France and the United Kingdom, with our headquarters in England and France. For 15 years we have developed a range of varied and active holiday experiences sold directly to our English (90%) and French-speaking clients.

Our business is growing rapidly and we are currently developing our partnerships with travel platforms/agencies to offer tailor-made experiences to an international clientele; mostly English-speaking. A large part of your role will be to assist in the development of these markets, especially the platform Kimkim for holidays based in the UK, with the support of our software and our sales manager.

We are a small team (currently 7 people) and are looking for a dynamic and rigorous person to join our team in France.

**The advantages of working with us**:

- The opportunity to progress rapidly within a dynamic and growing company
- Attractive bonuses according to your performance and involvement in the company,
- Research trips in France and abroad
- Meaningful participation in the development of the company with weekly sharing of ideas
- A young, highly motivated and dynamic team
- Our private offices are located in a coworking business centre with kitchen, rest areas, meeting rooms and gym, etc. only 10 minutes walk from Villefranche-sur-Saône train station (frequent trains from Lyon Part Dieu - 22 mins)
- Team building activities and evenings outside of work
- Flexibility in the organisation of working hours and possibility to do some remote working
- A variety and choice of missions allowing the discovery of different software tools
- **ROLE**_

**Tourism Sales Agent & Travel Advisor**:

- Creating customer-specific proposals for holidays in the UK and Ireland
- Formulate offers in line with the customer's budget while respecting our pricing policy
- Follow up on requests and answer questions from customers
- Re-launch enquiries which have gone cold
- Helping to develop new markets
- Purchase of services (accommodation, transfers, tickets, etc.)
- Issuing invoices and payments
- Drafting of technical and descriptive sheets
- Production/adaptation of roadbooks and travel files specific to each client
- Negotiation of TO rates with all service providers
- Calculation of prices for services and trips
- Contact with the client to ensure the smooth running of their trip (sending reminders to agents/guides, assistance in case of problems during the trip)
- Helping to develop new holidays and tourist products
- **PROFILE**_

We are looking for someone who has previous experience in a tour operator or similar environment and who is comfortable with all forms of communication in English. We are a small company, so you need to be autonomous quickly after training on our software. Good organisational skills, availability and responsiveness are key.
- Bachelor's to master’s level education preferably in the field of tourism, but other backgrounds may be considered
- Know how to listen to the customer and propose holidays adapted to their expectations, and budget
- Have an appetite for sales
- Excellent command of English (written and spoken) is required.
- Rigorous, methodical and autonomous
- Proficiency in office software such as Word, CRM, Excel, etc.
- Excellent organisational and planning skills and the ability to manage several tasks simultaneously
- Attention to detail and quality of service
- Excellent writing and communication skills
- Geographical knowledge of our destinations in the UK and Ireland
- Passion for travel, interest in sustainable tourism
- Experience of working in a tour operator or similar would be desirable

**Job Types**: Full-time, Permanent

Horaires:

- Monday to Friday

**Education**:

- Bachelor's (preferred)

Work Location: Hybrid remote in 69400 Villefranche-sur-Saône