Director of Operations

This role is part of our _Crosstalent _team, one of our growing brands at saas.group. Crosstalent is the secret weapon in the saas.group family, making workforce management smoother and smarter Since joining the team, Crosstalent has been helping companies take their HR game to the next level by digitizing and optimizing everything from hiring to performance management. With easy-to-use tools, businesses can focus on their people while Crosstalent takes care of the details. Trusted worldwide, Crosstalent is here to help you manage your team like a pro **Profile Overview**: As Director of Operations, you will act as the **deputy to the CEO**, playing a pivotal role in shaping the future of the company. Your primary responsibility will be to **enhance our professional services and customer care delivery** while improving the **profitability** of these areas. Additionally, you will focus on aligning the team's efforts with the company's strategic goals, ensuring strong **internal communication**, and fostering **team cohesion**. This is an exciting opportunity to make a significant impact on the growth and scalability of a fast-moving SaaS business. **Your responsibilities**: - **Operational Excellence**: Lead and optimize the delivery of our professional services and customer care to ensure outstanding client satisfaction, improved efficiency, and increased profitability. - **Strategic Alignment**: Work closely with the CEO to ensure the company's operational activities are fully aligned with long-term business strategies. - **Process Improvement**:Identify opportunities for enhancing internal processes, implementing best practices to ensure scalable and efficient operations. - **Team Leadership & Development**: Strengthen team cohesion, enhance internal communication, and ensure that all departments work seamlessly toward shared goals. - **Customer-Centric Focus**: Oversee the customer success function to ensure that client expectations are met and exceeded, nurturing long-term partnerships with our key accounts. - **Financial Performance**: Monitor and improve the profitability of service delivery through cost control, resource optimization, and streamlined workflows. - **Cross-Departmental Collaboration**: Foster collaboration across sales, product, and customer success teams to ensure operational objectives are met. - **Performance Metrics**:Establish and monitor KPIs for service delivery and customer success to track and drive performance improvements. **What You bring to the table**: - **Proven Leadership Experience** in an operational role within the B2B SaaS / IT services environment. - **Strong Background in Customer Service or Professional Services** with experience managing teams and improving service delivery processes. - **Financial Acumen** to optimize operational efficiency and improve profitability. - Ability to **strategically align teams**, ensuring that internal communication is clear, and objectives are met across the board. - **Experience in HR Solutions** or working with HR processes is a plus. - **Knowledge of the Salesforce** platform is important - **Excellent Communication Skills** in both French and English. - A **hands-on, proactive approach** with the ability to manage change and foster a positive team environment. - **Problem-Solving Mindset** with a focus on continuous improvement. **What's in it for You**: - **Ultimate flexibility**: We're 100% remote. You can work from wherever you like, whenever you like. - **Freedom and autonomy**: We're a high-trust team, and you'll be given lots of flexibility to solve problems in your own way — with plenty of help from the team when you need it. - **Minimum bureaucracy**: We don't like to get bogged down with meetings and red tape. We like to be efficient and keep momentum steady & sustainable. - **Small & friendly team**: We help each other out, have fun, and joke around. - **Our network**: We are a community of entrepreneurial SaaS professionals that regularly exchange ideas, knowledge, learning and expertise with each other internally. - **Paid time off**: We want you to recharge your batteries when needed. - Crosstalent_ is part of saas.group and we have a shared goal of succeeding together. **What is saas.group?**: We don't just simply offer you to "take a job with us" but rather to "join us on this journey" _to build the world's largest platform of independent SaaS companies._ — - saas.group is committed to creating a diverse and inclusive workplace. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you're passionate about working with a team that values innovation, excellence, and fairness, w